"DO NOT BUY WINDOWS FROM LOVE WINDOWS"

DO NOT BUY WINDOWS FROM LOVE WINDOWS
They broke the glass in a window that they had just fitted then said they would come back to replace the glass but they have not returned, they have left bricks missing either side of the newly fitted windows, along with a leaking back bedroom window every time it rains, they have also left nearly every end cap off of almost every window base, not to mention the mess they have made of sealing the windows!
I have called on many occasions requesting they come back to rectify the problems to no avail.
Please do not waste your money with these people.

"ILLEGAL DEADLY WINDOWS FITTED"

ILLEGAL DEADLY WINDOWS FITTED
Do not use this company. The windows they have fitted to my property are dangerous / illegal and could cause serious injury or death.
Ordered 3 windows, 2 of which are bay windows on 4th September 2018 , they were fitted on the 18th December 2018.

Due to the location / size of both bay windows they required toughened safety glass ( building regulation 2000), which is clearly marked on the order form and for which I paid quite a lot extra for. The day they was fitted I asked about the safety glass and was assured by the fitters it was safety glass being installed. On inspection afterwards none of it is safety glass as no kite marks on the glass which is a legal requirement.

Kevin came out from the company on 8th January 2019 and he admitted the windows were poorly fitted and that safety glass was not fitted as per the order and so needed to be replaced urgently. This would be done within 2 weeks, since then I have been unable to get any information from the company and their staff are quite rude if you ever get them to answer a phone. They have never replied to any e mail sent.

Had a independent report done on the windows, trim cut short and glued on but is already dropping off , gaps in the frames , beading cut short so leaving gaps , outside not finished off and damage caused to my existing wooden window cill's and canopy. The major fault being ordinary glass fitted instead of safety glass . If any one trips or falls in to these windows then they could suffer major injury or even cause their death. The windows overlook the garden and pond so people look out of them. THE WINDOWS HAVE BEEN CONDEMED AS THE DO NOT COMPLY WITH BUILDING REGULATIONS AND ARE UNFIT FOR PURPOSE.

They are also channelling money through other companies, my first payment was to love windows, the balance come up on my statement after as going to a company called Chill Products. I have never received my final invoice or any other paperwork. They also claimed to be a member of FENSA when I ordered and were just waiting for the paperwork to come , they have never been a member.

I am now contacting citizens advice , trading standards , local council, press etc etc with the view to taking court action against the 2 companies.

DO NOT USE I WOULD LEAVE -5* REVIEW IF I COULD , this is going to cost me extra money to put right and make safe something which should have been done in the first place as per the contract.

"This is my second review on love…"

This is my second review on love Windows, since my last one no one from the company has been in touch with me. Rang them a few times, was told that someone would call back but surprisingly no one did. This company's customer service is appalling, do not use them, once they have your money that's it they forget about you. The guarantee should of been emailed and posted but surprisingly nothing. Kevin should have brought the keys out when he was coming out to sort out the problems, but surprisingly he has not been. Because I have a disability I asked for the handles to be on certain side but this was not done. John the new manager soon rang up for the balance before the job had been done and said to ring him on 01133720990 if any problems but the number does not exist, have rung the office many many times and told that John would ring back but he never has. KEEP AWAY FROM LOVE WINDOWS

"15/03/2019 Chris Roberts"

15/03/2019 Chris Roberts

Came out to my house August 2018 agreed a £100 fee with the balance to be paid on completion of the windows being fitted . All good or so I thought.

Since their visit in Aug 2018 I have had no communication what so ever , despite numbers calls and numerous emails I fail to even acknowledge my order.

We fill we have been well and truly had !!

For god sake do not use this company they will take your money and run !

I intend to take this legal but a warning to you all !!

"I felt the service from the first call…"

I felt the service from the first call made about my enquire through to the doors been fitted to then aftercare was exceptional and approach to my order

"Really appreciate all the hard work you…"

Really appreciate all the hard work you guys have put in to make my home look amazing my windows and doors look incredible really impressed will be ordering some more soon

"Called up 3 weeks ago regarding a free…"

Called up 3 weeks ago regarding a free quotation on my windows I was absolutely pleased with the price they gave me in 2 and half weeks they have fitted my windows to such a high standard I am so pleased I definitely will be recommending love windows to my friends and family thank you

"Love windows have absolutely amazed me…"

Love windows have absolutely amazed me they have fitted my windows to such a high standard it’s absolutely unbelievable for such a cheap price I got great service thank you love windows will definitely be recommending you guys

"Absolutely speechless my new composite…"

Absolutely speechless my new composite door looks amazing thank you so much love windows

"Great work guys definitely recommend"

Great work guys definitely recommend