"Freezer shelf perfect match!"

Our Gorenje fridge freezer has 3 shelves, each a different size. I really struggled trying to match the one that's handle broke recently. Went on UK Whitegoods and they made that process easy for me by identifying the product/serial number on the defective item to match it against their catalogue. Ordered the item and it arrived around 3 weeks later - a perfect match for the one that was damaged. You have to get the serials and product numbers spot on. I was half expecting it not to be a match but it was an identical new replacement. Will use again!

"Brilliant service"

Brilliant service, ordered it on Tuesday and it arrived Wednesday morning, great customer service 5 stars

"Exceptional Service"

I am incredibly impressed by the service I've received from UK Whitegoods. I was unsure what part to order for my oven, so I emailed them Tuesday night, got a response first thing on Wednesday with a link to the correct part, ordered it there and then, and received the part just over 24 hours later this morning (Thursday). Free delivery as well! Outstanding service and will definitely be using them again. Thank you.

"Misleading website and slow delivery"

I specifically checked that my freezer matched the compatible models given in the description for a part. After waiting 2 weeks, a part arrived that didnt fit, looking different to the photo and clearly not made for my model listed as compatible on the website.

"Lovely service from ao.com"

Bought a fridge freezer from ao.com was mis sold as it wouldn’t work in my garage as it got too cold , ao is replacing it a no extra cost , lovely service , so kind l would recommend them to all

"Needed a switch/pcb for a 12 year old…"

Needed a switch/pcb for a 12 year old Elica Island extractor. Official UK Elica site were not interested in helping to source or even identify the part but Kenneth from UK Whitegoods played a blinder. Very good communications, he quickly identified the newer replacement part, sourced one from Italy and had it sent out today.
Installation wasn't particularly easy but I've got it fitted and extractor is up and running. A new equivalent hood is well over £1k so to say I'm chuffed is an understatement.

"Very helpful and fast at responding."

I have been looking for a part and they were incredibly helpful. Because of Covid-19 lockdown and Brexit, they couldn't provide a likely date for delivery. Nevertheless, they provided me all the information they had. I am impressed with their service and fully recommend them to you.

"Wouldn’t recommend for those who is…"

Wouldn’t recommend for those who is expecting a fast service as it took them 13 days to dispatch an item, while delivery time says 2-7 days. Even if seller don’t have a part in stock i think they should warn a buyer before they place an order that it’s NOT IN STOCK and it’s gonna take longer than usual, but they don’t bother to do that.

"A bit worried by some reviews about…"

A bit worried by some reviews about late deliveries but pleased to report my Cooker element arrived 2 weeks after ordering and is working perfectly. Recommended.

B.

"Excellent service, I wouldn't buy from anyone else!"

Excellent service on two recent purchases: rapid, helpful and knowledgeable responses to questions (thanks again Kenneth), best price I could find, quick, reasonably priced delivery, genuine high quality components. I will always buy spares from this company!