"Supplied wrong product"

Supplied wrong product, poor instructions.
Had to take seat a part to make it fit.
No even slow closer either on toilet seat.
Not returnable once you open small package containing accessories.
Useless

"Poor technical support…"

We contacted you with an installation issue. Your technical support apologised saying the instructions missed out some information. We asked for some parts to be sent to us without charge to help solve the problem but were refused. We found this item cheaper on other sites, however we decided to pay full price for the toilet seat from you as we thought we would get reliable customer support. This was not the case so we will not be recommending your company. Spending over £100 we expected better service.

"Toilet seat"

I approached this company for a replacement toilet seat for an Ideal Standard toilet which was a probably quite old and not a design I had seen previously. This was for a property some 400 miles from where I live.
I received a huge amount of assistance from David a Technical Sales Advisor who took customer service to an extremely high level for me, and who was brilliant.

"The speed from ordering to delivery was…"

The speed from ordering to delivery was excellent, and was very well packaged.
Fitting instructions were easy to follow, the only criticism l have was that the plug on the toilet could have done a little bit thicker as it tends to pull out on one side when lifting and closing the lid.
Not sure if you can offer a solution to this query.

"Great communication"

I was not sure which loo seat we needed but not only did they respond to my queries via email, I was able to speak to someone over the phone. Good arrived in a couple of days. Very good.

"Outstanding customer service"

Outstanding customer service, I had to contact this company as I had a faulty toilet seat that was less than a year old, purchased from them, I contacted them via email, got a reply within 48 hours, I gave them the wrong number, so I sent a copy of the invoice & seat was replaced without any issues, if only all companies were this good to deal with, would recommend to everyone 10/10, Thank you.

"Only 4* as I ordered 2 seats of one…"

Only 4* as I ordered 2 seats of one design but 2 different ones arrived. Dimensions were the same so both fitted but hinges were different and other bits completely different. Instructions not clear for one and no instructions with the other. Needed plumber input. Both seats arrived very quickly

"easy online order process and quick…"

easy online order process and quick delivery. Product as described and good quality

"Accurate and clear product description…"

Accurate and clear product description on the website. Prompt response to the product queries by technical support team. On time delivery.

"I had no idea which replacement toilet…"

I had no idea which replacement toilet seat to choose, as I have no experience in this area. I contacted the company, and they quickly responded, advising me to send some measurements. They provided me with options, and I purchased a replacement that fit perfectly. An excellent company to deal with—great service, reasonable prices, and I would definitely use them again.