"Lovely sweets"

Great selection of sweets and my son has already eaten half of them love the sweets but took a few days to get my order but other then that I would order again .

"Would recommend"

Wonderfull sweets,I revived my order within 2 days great delivery and great prices good sweets and order was perfect first time.

"Avoid avoid avoid"

No customer service at all and over 20 days of waiting and no order, no response from them to attempt to get a refund. Avoid

"No Customer Service At All"

I have put in two orders to Boxmix, and been sent an incorrect kind of sweet in my order both times. (They sell two different sweets, both labelled "vampire teeth" and sent the wrong ones on both occasions.)

The first time, I didn't think too much of it, mistakes happen, and I liked the rest of my order enough to give them another chance. The second time, I left a note on my order form confirming which vampire teeth I had ordered, and asking if they could check to make sure they sent the right ones this time. When they ignored this, and sent the wrong ones again, I began to get unhappy.

Over the next month, I sent Boxmix two emails, and a facebook message, asking if they could fix their mistake, but got no reply, despite their website saying they aimed to reply to all enquiries within a day, and being left on "seen" on facebook. They did, however, find the time to delete the post I left on their facebook page, asking if I was ever going to get a response, within an hour of me posting it. The support button on their site hasn't worked at any point while I've been having this issue.

I've been unable to leave a review on their facebook page, or see any other reviews there, even though Boxmix apparently has five star facebook reviews on their homepage. On closer inspection, the "reviews" on their site turned out to be written in the exact same style as the rest of the site.

Do not buy from Boxmix; the sweets are fine if they get it right, but they have zero interest in fixing things if anything goes wrong.