"Great Job!"

Although they are not currently dealing with domestic energy supply, Jaymee was very helpful with advising on current market trends and resources to help with my energy bill.

"They used unqualified Staff to install…"

They used unqualified Staff to install my System and tried fixing the system after instalation with unqualified Electrical Person.
In the end I had to go to the Manufacturer of the Equipment toresolve my concerns.
Clean Switch Customer Service is also the most unprofessional I have ever had the pleasure of dealing with.
The Sales man if i can call him that will promise you a great System and great back up service, but from my experience it has not been the case.
Be warned before putting your faith in this Company.







and there

"Knowledgeable and supremely helpful"

Knowledgeable and supremely helpful

"The online chat was very informative!"

The online chat was very informative and answered the query I was making. I did not realise that the annual consumption figures from my most recent bill would not be correct.

"Jon at Big Clean Switch"

Jon at Big Clean Switch was extremely helpful and looked up advice from Ofgem and CAB. He was able to answer all my questions following our energy company ceasing to trade.

"Switching to green energy"

It was a pleasant experience to phone up Big Clean Switch and hear a human voice immediately! Questions were answered clearly. Information given was helpful. We were able to make a decision regarding switching to our green energy provider. Thank you!

"A good service from the Big Switch"

I rang Big Clean Switch on 14th September 2021 for advice on moving to a greener provider. Bev Starr dealt with the call. She arranged the switch to a new provider and a new boiler home care provider on my behalf. The next stage in the transfers was explained clearly, for me to complete.
I also told her of my problems with making telephone contact with British Gas or receiving an acceptable service this year. On my behalf, after a wait of an hour, Bev managed to communicate with someone using a messaging service to try and sort out the unfinished issues with British Gas. I appreciated her patience and support.
Thank you very much to the Big Switch in your support in the transfer and in trying to resolve issues with British Gas.

"Excellent advice and rapid response"

Excellent advice and rapid response. Also provided me with a transcript of our online chat. Highly recommended.

"I wish all customer service advisors…"

I wish all customer service advisors were as clear, concise, informative, and helpful as Bev, she was just a delightful person to deal with, such a contrast to some that I have experienced over the years.
Star by name, star by nature ⭐️

"Bev was very helpful"

Bev was very helpful, easy to talk to and very good at her job. She helped me to understand a few things that confused me before and she put my mind at rest. After 6 years I have made the switch to a new company who are now saving me money, thank you Big Clean Switch!