"Good fast service"

Excellent service with a 2 week turn round on my Panasonic DMC-TZ80 for a replacement lens assembly. Camera was very well packaged for the return.

"Superb Service. Highly Recommended"

When I see 1 star reviews of anything, I think that says a lot more about the reviewer than the product.
Like a fool I let the wind blow my tripod over, which was set quite high, and the camera and lens fell down on to bare rock. Luckily there was no damage to the camera (Nikon D850) except that the dioptre had been knocked out of place making the image in the viewfinder (including the camera data along the bottom) out of focus. The camera would still focus and shoot images without issue, but it was difficult to know what you had actually focused on until you reviewed the image.
After reading reviews I filled in the online form and was truly surprised at how much I was quoted. I had spoken to a Nikon repair centre and to a local camera fixer and was quoted 'at least £300 before we get started'. The quote from 1st Aid Repairs was £180 which included a service, sensor clean and return postage by DPD (who themselves are the best courier company).
I was quoted 2-4 weeks turnaround and received the camera back today, looking like brand new (but with a generic camera cover, not the Nikon one I sent off) less than 3 weeks after I sent it to them.
Communication was great throughout the process and I was charged exactly what I was quoted.
I know who I will be going to if I ever need any other kit repairs. They provided a superb service, did a great job and I cannot recommend 1st Aid Repairs enough.

"Rhys and the team were great"

Rhys and the team were great, fixing my equipment quickly, a real help to my business, thanks guys

"Very impressed with 1st aid repairs"

After struggling to find somewhere locally to look at my PENTAX camera i contacted 1st aid repairs and sent off my camera . Several things done including shutter unit , aperture control and replacing the ccd glass . Just got it back and its pretty much like new again . Very good service and pretty quick turnaround . Very impressed with 1st aid repairs and will use them again in the future and recommend them to others .

"The company were completely brilliant…"

The company were completely brilliant they did an initial assessment of the damage and communicated with me very quickly. I approved the repair and they did my repair as soon as parts arrived from the video camera manufacturer. They were really efficient at processing my final payment and getting the camera returned to me. When it arrived with me it was within 24 hours of me making my final payment and it arrived in perfect condition having been really well packed. There is nothing that they could have done to improve my customer experience a 10 out of 10 service.

"Do not use this company. The date of experience does not go back far enough"

I sent my Nikon lens in for repair they had it for over two years. They fitted the damaged mount. I then had a email saying there was a problem with the soft focus. That was the last i heard from them. I emailed the company and insisted they sent my lens back. Which they did with no charge. The lens does not fit on the camara very well also the focus does not work. Not bad after 2 years.

"Brilliant camera repair service! "

I sent my medium format to the team for repairs and I can say I am very pleased with the service provided. I will definitely be using them again in the future and I shall also recommend them. Great communication also. Thank you.

"1st Aid Repairs gave me a very professional cost effective service"

I dropped my Sony DX10 Mk4 and the lens started chattering when motoring in and out. It was still able to focus and otherwise functioning well, but was clearly going to get worse over time, so I emailed at least 8 companies describing the fault and only 1st Aid Repairs gave a professional reply with a description of the work and parts needed to repair it and a fixed price of £268.51p.
Other companies just said to send the camera and they would send a quote, others just gave a ball park cost, without any other information and the costs were £450 plus.
I contacted 1st Aid Repairs as they were very professional and agreed that when the camera arrived, one of their engineers would examine the camera and if they found that it it needed more work or parts, they would email me a quote and if I didn't wish to go ahead they would return my camera at no cost. I decided to send my Sony to 1st Aid Repairs who sent me an email to confirm that it had arrived and an estimate of when an engineer would be able to look at it, then confirmation that it would be repaired for the £268.51p quoted, then confirmation that the repair was complete and how to pay, then confirmation that payment had been received and the tracking number of return.
I have to say that my Sony DX10 Mk4 looked new when it arrived and the lens is silent in action again.
1st Aid Repairs gave me a very professional cost effective service

"Very disappointed with this company"

Very disappointed with this company, communication very poor and lacking.
My Sony 70-200mm lens had water ingress on the back of the lens, so I approached 1stAidRepairs for an estimate to repair.
Despite accepting the estimate and paying the invoice, the lens was eventually returned with a 50mm crack in the hood.
After initial acknowledgement, they said that they did not recall seeing a crack in the hood and that they would see if they could locate a replacement.
Any follow-up enquiries about a replacement lens hood have gone unanswered.
The lens still shows some signs of water ingress.


Timeline:

June 14: Lens received for inspection.
June 24: Repair estimate received, accepted the same day.
July 8 & 17: Sent enquiries about the repair status.
July 17: Received invoice for repairs.
July 22: Received lens, discovered a 50mm crack in the hood. Company denied knowledge but offered to search for a replacement.
Sept 3 & 27: Followed up on the replacement hood; no response.
Oct 2: Still no response.

"Canon zoom 100-400 USM lens digital…"

Canon zoom 100-400 USM lens digital stabiliser problem fixed; two other camera specialists said it could not be repaired due to spares discontinued @ Canon. No problem here - they sourced a spare and everything is now working. Congratulations to all involved.