"I have not received a satisfactory…"

I have not received a satisfactory service from iBroke My Gadget.
I took my laptop to the Westfield branch to have the trackpad on my laptop changed. Following the repairs I was called by the lady in reception to come pick up my laptop this was way back in March of this year. I picked the laptop and returned home only to my horror that the volume on the laptop was not working. I immediately called the Westfield store to inform the lady of what had happened and she advised me to bring the laptop back into the store which I did. Upon dropping it off again she informed me that they will have too order another part to fix this for me. I got an email saying to bring my laptop back in for repairs that the part had arrived, but I was out of the country at the time. Upon my return I took the laptop in again and was told they would have to take the laptop in to check out what the problem was. I got a call on the 06/06 that it would cost me £59.99 to have the volume restored on my laptop. I refused to accept that as the volume was in perfect working order when I took my laptop in for the trackpad to be changed in March. This problem was created as a result of the repair that was carried out by iBroke My Gadget. I refuse to bear the sole responsibility, all am asking is that it should be done as a free service or at least go half with me. Not only that the track pad that was replaced still was not working as it should. After not having heard from them for over a week, I called again only to be told that my laptop was back in the shop for pick up without the volume still not working. I think that's very unfair as my laptop should be returned to me In good working order. What can one do with a laptop that has no volume. I can't take it anywhere else as they have already tampered with it and should be returned back to me fully functional.

"Perfect service"

Perfect service, dropped off iPad before dinner and picked it up late after meal.

"Fair"

They repaired my camera but it was a costly exercise for a new battery

"Excellent service as usual.."

Excellent service as usual... thank you.

"Terrible experience"

Terrible experience. Constantly had to chase up and took weeks longer than promised.

"Excellent service"

Excellent service

"iPad repair"

Took my daughters iPad to be repaired.

Polite and proffesional service.

Repairs come with a years guarantee.

I would have given 5 Stars but the fault wasn't fixed properly the first time around. I had to take the item back in order for the issue to be resolved.

I feel a goodwill gesture should have been offered in these circumstances.

"I have taken my I pad into this shop…"

I have taken my I pad into this shop and received excellent service from two lads
That worked very had to get my yahoo back ,

"I was absolutely delighted with the…"

I was absolutely delighted with the service I received from I Broke My Gadget. My battery had died on my iPad and Apple wanted to take it for three weeks to fit a replacement. It was done in three hours instead! And it was a better price.
Thank You. I have been recommending the Bracknell Branch and its staff at every opportunity to friends and colleagues.

Dan

"Really helpful staff who knew exactly…"

Really helpful staff who knew exactly what to do. Replaced glass back of my Huawei P8 lite without question. Great value and fast service.