"Still waiting"

I'm still waiting for this company to respond to my complaint , concerning my broken iPad.

"Repair the screen and break earpiece and gyroscope"

I brought my new Pixel 3 to the Shepherd's Bush store to replace the screen. When they returned me the phone neither the earpiece nor the gyroscope were working. I went back to the shop and they started to push me back with all possible excuses. I then decided to get in touch with the headquarter online. After few emails, they agreed it was their responsibility and they promised to repair the phone but for weeks they continued to claim they were waiting for the new pieces to come in. At the end they no longer replied to my emails.
I ended up bringing the phone to iSmash which may be more expensive but they have a completely different attitude and serious responsibility for what they touch.

"WOKING Highly recommend."

Friendly, helpful and knowledgeable staff. Fixed my phone on the spot for free. I had been quoted over £100 by the O2 shop and the phone would’ve been sent away!

"Thieves"

In February I cracked my s7 screen. I took it to the Shepherds bush store.


I get the phone screen replaced and all is working. 2 months later the phone screen goes black and nothing is no longer viewable. I take it back to the store as the screen is still under warranty.

They would refuse to fix it as they claimed I had dropped it there were no marks or cracks on the screen, so I don't know how they came to that conclusion.

Thieves and incompetent staff Don't use

"Great service but poor quality product"

Great service, pleasant team, only issue is the quality of the screen. Very jumpy when trying to scroll so had planned to return but while typing i noticed a “clicking” noise in bottom right corner, stupidly enough upon realising that the screen had lifted slightly I attempted to push it down in the corner resulting in cracking the glass. This prevented me from bothering going back as i assume they will blame me for dropping the phone. Since then i have noticed more parts of the white part above the screen flaking apart.

"Laptop"

I was originally told it would be fixed within 2 weeks, Sadly however it took over 4 weeks and I had to keep chasing them for an update. I also requested that the laptop to be formatted but this was not done as they forgot. However the laptop so far has worked fine... So disappointed with customer service.

"iPad resurrected"

iPad was condemned at Apple Store as irreparable so went to compare prices of new ones at John Lewis. Happening to pass iBroke My Gadget en route, called in on the off-chance and technician with super sharp eyes was able to diagnose the issue. Despite him going away on holiday imminently, the technician (sorry - forgot his name) dismantled and repaired the iPad that afternoon for considerably less than a new one and it has worked perfectly since. Really pleased.

"screen replacement"

Poor service and phone now unusable

"Brilliant service"

Brilliant service. He was more than happy to help. Super quick too.

"The experience was terrible"

The experience was terrible. Unprepared staff. Unable to make decisions. Rude Manager @ Putney Exchange Branch Store.
I have replaced mobile and lap top screens. After a week the mobile screen had the same problem back again. Went to the store. Advisor changed screen with no extra cost, but he didn’t have the screen cover protector to place on the new one. The advisor said he could refund the screen protector £10 but he didn’t know how to do it. He asked me to come back so his manager could do it.
I then bought a new screen sleeve protector on another store. Went back to the store and they didn’t want to give me back the £10.
I will never go back to that store. I will always recommend my friends to stay away from that store.