"A very poor poor quality product"

A very poor poor quality product. The door has failed, it has split and become warped. Apparently it is ok for a door to have a shelf life of just over 2 years. Will not be accepting products from this company in future.

"I bought a new build installed with IG…"

I bought a new build installed with IG doors you only get a 2 year warranty, low and behold after 2 years the door cassette has failed and water has filled the door bulging all the bottom and popping the seals. I don't know any companies with only a 2 year warranty on there frames, luckily the reat of my house windows and doors are covered for 5 to 10 years.

"Resolved my query instantly and for…"

Resolved my query instantly and for free!!

"Excellent advice and service"

Excellent advice and service. Well informed, attentive and polite service, answered my questions professionally and very promptly.

"I was experiencing difficulties with a…"

I was experiencing difficulties with a door design. Michelle went above and beyond to help me, making various calls to find out the answer and resolving the issues i had. Thank you.

"New Door"

I have been looking into getting a new front door and Michelle & Dafydd have been very helpful in answering all my queries. Great customer service!

Can't comment on the quality of the product as have not ordered yet.

"Very happy³"

Fabulous service from Ceri-Ann in customer services who sorted out my query quickly and efficiently and kept me up to date with my delivery.

"Poor quality"

Over the last 10 to 15 years we, as a double glazing company have used IG Doors & Truedor with endless problems with, locking mechanisms, colour fading, leaking cassettes and doors delaminating. The aftersales used be quite good until you go over the 2 year bracket where nothing seems to be covered. I'd stay well away from their products. We'll be taking our latest complaint to the ombudsman as their doors are costing our company a fortune in replacements.

"Composite door has bowed and leaks through under the glass"

We have a new build house with a composite back door supplied by IG Doors. They supplied the door with a two year warranty. Within 3 years it bowed at the top and the frame around the window is dropping off and water leaks through under the glass. It is very poor quality. Customer ' care ' stated that it is out of warranty and to use some sealant. Our neighbour has had the same issue with the bowing of the door.

"High chance of failure, IG "support" is lip service"

David Wilson home who are a premier housebuilder however I am sure they don't appreciate the image the IG Doors are giving them. Several times I had the DWH fitters out to get the door fitting right and staying put and then after 3 years the locking mechanism failed. The worst part was contacting IG who couldn't give a toss because they only offer 2 years warranty, such is the faith in their product. They were polite but have obviously heard it all before and were only interested in saying "no" from the outset and blaming DWH for doing it wrong. They were happy to quote the £80+£20 delivery for a replacement locking mechanism though. Thankfully we got it working again with some work on the door but I felt compelled to warn others about this low quality products, and it looks like I'm far from alone. Avoid these cowboys.