"Great quality product and very helpful…"

Great quality product and very helpful staff.

"Amazing service …"

Such a helpful team and a great brand experience!

"Terrible experience with the company"

Terrible experience with the company. Issues have been ongoing from 2024 and still going on today.

Our latest issue - we were to get our front door and door frame replaced due to the excessive gap between the door and the door frame, which far exceeds tolerances.

Various inspectors attended our property prior to fitting and it was confirmed both a new door and frame would be refitted.

On Saturday 22nd March 2025 an engineer from IG Doors attended to fit a new door however, no frame.

Later on Saturday evening we had water leaking through the “new front door” due to the weather. Thankfully, we were at home when this happened and were able to prevent any severe damage. However, as it rained for the majority of the evening my partner and myself spent the time constantly mopping up the water that was coming through the door. Thankfully we noticed it before our toddler walked through the hallway - I dread to think what would have happened if he walked over the water and slipped.

It’s also a concern the water damage this could have caused to the inside of our property had we not been home.

The lack of communication from IG Doors has been appalling. I sent an email regarding the above information on Sunday 23rd March explaining the above and attached photographs to show the water coming through the door. I fully expected a response on the Monday and stupidly expected an engineer would attend at some point on the Monday to rectify the issue.

Our builders also emailed IG Doors asking for an urgent response due to the weekends events however, no response. Regardless of numerous engineers attending and agreeing a new frame and door would be supplied we have been made aware by the builders that a new frame was not part of the agreement. Not only am I extremely disheartened by the customer care from this company, I’m also very confused as to why I have a “new front door” when it’s the frame that is the main issue.

Unfortunately this isn’t our only experience with the company or their doors. We have been in our home for just over 2 years and have had 3 doors replaced due to doors being warped etc. An IG Doors engineer previously attended to fit our last door and drilled through our doorbell, to date we have a doorbell that is only for show.

I’m disgusted by the company’s lack of communication, workmanship and customer care.

"My peeling, faded composite door"

Had a composite door manufactured by iG doors fitted 23rd march 2021 by a window company the last few months my door have started peeling and gone really faded it’s looks awful, my old white pvc door looked in better condition than this one, got in touch the IG doors all they do is they recommend is to paint it, I’m not being funny, I’m not paying £800 for a door to be painted 4 years after it’s been fitted, absolutely disgusting service

"2 yrs warranty!"

Our new build house (purchased in 2022) has an ig front door which we have noticed is starting to delaminate at the bottom ( starting to fall apart) when we contacted ig doors was told it only had 2 yrs warranty, since looking around for another door most other company's offer 10yrs so if your thinking of using ig doors DONT!

"Door replacement "

Steve M was very professional and polite He Replaced my doors promptly and removed all the packing his work area was left spotless. He is an asset to you business TY

"0 stars"

0 stars! We live in a new build house and have had endless issues with our door, initially thought we were just having bad luck, however 4 new door mechanisms down we thought there’s more to this, had a local company out who said our door was severely bowed and that’s the reason.
Contacted IG DOORS who said we only have 2 year guarantee. Most other company’s issue 10 year guarantees.
Clearly supplying awful quality doors, as we are not the only people where we live to have encountered issues! Would not touch with a barge pole!

"What a fantastic company to deal with "

What a fantastic company to deal with , listened to our concerns and acted quickly. Highly recommended 10/10 service also from Nadia

"This is our 2nd home that used ig…"

This is our 2nd home that used ig doors. You pay money for a new home and they use these cheap doors that are not fit for purpose. After complaining the first time the builder at the time gave a settlement toward purchasing a door of choice. This time the builders are saying the door is in tolerance. Do they want to heat my home as the cold air comes right through, I think not. The new home builders need to stop using these poor quality doors it would save them a lot of complaints and payouts.

"Excellent engineer"

Excellent engineer