"I had a fabulous chat service with…Katie!"

I had a fabulous chat service with Katie about a rug! I had questions, and she was so prompt. I will definitely shop more at your site. Thank you!

"Katie was very helpful in assisting me…"

Katie was very helpful in assisting me achieve my purchase. I appreciate her time!

"Longtime Satisfied Customer"

I have purchased a number of carpets (they're too high quality to be called 'rugs'!) from The Rug Studio over time. And have always found the following: (1) their selection--and the depth and breadth of it--is staggeringly good--across styles, materials, price points, countries of origin, and more; (2) their customer service is simply amazing. Want proof? I was considering a carpet once and called their Houston showroom. And asked if they would drag a carpet into the parking lot and photograph it in natural light and email me photos to ensure the carpet was the right color. An email and photos arrived...IN LESS THAN 10 MINUTES! Seriously, these people and this company is just terrific. I'm purchasing our 4th carpet from them today.

"great customer service"

I saw a rug in a local store but it was not the correct size. I found the rug in the correct size on RugStudio and the customer service rep verified that it is the same collection, colorway and pattern as I saw in the store so now I know I can order with confidence.
sandra c.

"Katie was very professional and…"

Katie was very professional and responsive! Ordering process was easy and smooth. Thanks 😊!

"I used the chat service to ask for a…"

I used the chat service to ask for a coupon code...although one did not apply I was impressed by the customer service Rug Studio offered and the fact that they offered me another option to purchase my rug. I will be ordering today!

"RugStudio - look no where else for your rug needs!!"

Yet again RugStudio has proved to be one of the best retailers I have ever shopped with. I am so pleased with the customer assistance and quantity and quality of their merchandise I have decided to purchase my 4th rug from them.

"Customer service was superb"

Customer service was superb! Cheryl communicated in such a friendly and efficient manner, I appreciated her expertise. My rug came packed very well and was there in a jiffy. Would definitely use Rug Studio again and would recommend them to anyone in the market for a new floor covering!

"KATIE was very helpful in the chat…"

KATIE was very helpful in the chat feature to help me find a coupon!

"Katie Helped"

Katie provided a coupon for our order. She also explained that the rugs would be out of stock until Septemper and that we won't be charged on our credit card until the rugs are prepared to be shipped. Thanks!