"I was totally clueless on which rub I…"

I was totally clueless on which rub I had previously ordered... after the first customer service rep came on then left, I was glad Betsy came in and took over. She was patient with me and found the previous order. Then she had another staff person call me. She (sorry I forgot her name) was very helpful, too. Great job ladies.

"Do not purchase from this company"

Do not purchase anything from this company. First I received the wrong rug. Trying to coordinate what went wrong and receive the new one was terrible - should not have been my problem to deal with and the company should have handled it. Then when I did receive the correct item, it looked completely different than it did online and I decided to return it, which was even worse than the first debacle. Be aware: THEY DO NOT PAY FOR RETURN SHIPPING. You are required to use a freight shipping company. They sent me links to four options and told me to get quotes from all of them. The cheapest one I could find cost me $350 to return the rug. I also had to purchase packing materials for this rug, which was 10x14 and cost almost $50. “No hassle refunds,” as advertised on their site, is complete and utter BS. 0 stars across the board.

"Dependable service"

Quick response on the chat and friendly service. I've purchased several rugs from Rug Studio and I love them all.

"Impressive quick service!"

I am super impressed with the service! I received my rug so fast- 2 days! I made the purchase online but called to ask a question. An actual human being answered the phone- a courteous, knowledgeable human being! I paid a little more for the rug than it sold for on some other websites but I guess they have to pay the human and that is well worth the extra cost. I would definitely recommend Rug Studio and will order again.

"Katie was very helpful and professional"

Katie was very helpful and professional

"Katie was very helpful and friendly and…"

Katie was very helpful and friendly and answered my questions. I am excited to receive the rugs.

"Prompt and friendly service!"

I chatted with Katie to ask a question about a rug I am interested in. The chat was available right away and she answered my question. She also pointed out that my rug wasn't in stock until next month which I didn't notice, and I appreciate that info so I know when I can expect it. Katie was knowledgable, prompt and kind. Thank you!

"Rug and good service"

I was looking for a rug that I saw in a furniture store here in town that wasn't available to order. I quickly found it on rugstudio. When checking out I had a small issue but was able to chat with someone quickly and got a resolution to my problem.

"Katie was So helpful when deciding on…"

Katie was So helpful when deciding on whether or not to purchase a rug. Thank you

"Outstanding Customer Service!"

RugStudio was so helpful in finding a rug for me and the Customer Service was outstanding! Will recommend to my friends and family!