"Great, but follow instructions strictly. "

Steve Miller has been very helpful in advising on the most suitable type of flooring for our large commercial project. After having issues with a previous Luvanto LVT click vinyl, Steve explained the correct installation procedure (which we had not fully followed). Instead he advised we use a glue down version. The new floor has now been installed and looks great. Time will tell how it holds up, but my fitter was happy with the quality for the price.

"Wonderful after sales "

Steve is an asset to the team. He is not only knowledgeable and helpful, but attentive to all aspects of LVT flooring and sub floor preparation.

Great experience from this company and its staff.

"Customer service "

After experiencing some problems with a section of my flooring that was laid a couple of years ago, I was put in contact with Steve Miller who resolved it within a few days. He even helped with advice and support for installation concerns that were not Luvanto’s fault. I have replacement flooring on the way. Thanks so much!

"Excellent Technical Support - talk to them first if in doubt!!!"

Flooring was good but needs clearer instruction and the stockist need to stock the Luvanto underlay along with the main LVT flooring. Had some issues and spent some time talking to Luvanto Technical Manager Steve Miller. Well worth the effort to get in touch with him but please be very careful combining underlay and LVT flooring - Steve is a top bloke and provides very good advice - the trick is to get that advice BEFORE you put the floor down - make sure you've got the right stuff and the right tolerances on your floor. Have dropped one star as the packaging/instructions aren't clear about the underlay requirements and it's impossible to find a stockist that stocks both the flooring and the specific underlay needed. We had issues but these were cleared up by Steve - many thanks Steve.

"Above and beyond"

After filling out contact form, I was called the next day to discuss, which I thought was very efficient.
Spoke to Steve Miller, the technical guy at Luvanto and he couldn't have been more helpful in resolving my issue. He kept in contact and sorted everything so quickly and the issue wasn't even with Luvanto but a 3rd party.
He went above and beyond to come to my rescue, which was such a relief and I'm so grateful for his assistance.

"I would like to personally thank Mr…Steve Miller"

I would like to personally thank Mr Steve Miller in the technical department for listening and managing to sort out the problems we had experienced to the satisfaction of all parties, also to the company itself for suggesting the compromise

"Great people to deal with…"

Great people to deal with and went way beyond expectations with aftercare service when I had an issue with a few flooring boards coming apart!

"Thank you to Steve Miller, Technical Support"

My Luvanto Click flooring, fitted 5 years ago, started to crack. This was on one plank but then smaller cracks appeared on other planks also. I contacted the store who had supplied the flooring and filled in a complaints form but 8 weeks later after several emails/telephone calls to the store and LUVANTO Head Office l was no further forward.
Thankfully my number was passed to Steve Miller, Technical Support, who within 24 hours had arranged for new flooring to be sent out to me which was delivered within 24 hours.
Thank you Steve you are a ⭐️. So helpful and pleasant which was much appreciated after weeks of getting nowhere.

"5 Stars isn't enough for Luvanto! Great product!"

I've been installing LVT floors for over 15 years, and can honestly say Luvanto LVT floors are incredibly well made, resilient, and a fantastic price, also the sales team are incredible. Mandy Getty is fantastic at her job, and has always gone above and beyond my expectations. Well done for delivering a great brand!

"I brought LVT herringbone flooring…"

I brought LVT herringbone flooring direct from B&Q shortly after installation it started to lift in multiply places and the click system would break underneath after speaking to Luvanto it was due to using the incorrect underlay that was recommended by B&Q. I filed a complaint direct with b&q who advised I speak to Luvanto. I then spoke to Steve at Luvanto who has been amazing from start to finish. Not only did he manage to get all my flooring replaced he advised me on how to stop this situation happening again.

Steve thank you so much for everything you did for us. You are a credit to Luvanto.