"ABSOLUTELY SHOCKING AND DISGUSTING…"

ABSOLUTELY SHOCKING AND DISGUSTING CUSTOMER SERVICES FROM THE MD STEVE FREELAND.

I bought a toilet seat and it has issues and they are so rude.

I would warn anyone using them to be very careful and if you need communication personal message me directly.

"Black Products don’t last well"

Black Products don’t last well. Already finding issues with metal coating on the black Matt basin pop up waste and 14.99 these items were installed in July / august so less than a year.

"DO NOT USE THIS COMPANY"

The salesman/designer came to my property to measure bathroom, we ordered, only to find that nothing actually fitted in the space as proposed. This turned into a complete nightmare and UK Bathroom Warehouse didn't offer solutions, help (or even answer emails in a timely way). Avoid this place and opt for a better provider!

"Great experience"

These guys were great right from the start. They sorted out all of the issues I had. They came to my house to see how it would work together. The digital computer display of what it would look like in the future was very useful. At the last minute I realised I had ordered the wrong item and they sorted it with a better one. I would highly recommend them. Good quality products. Many thanks for all of your hard work.

"Parcel not received and poor communication + customer service"

I am undergoing a large bathroom. Ordered two click wastes to match the taps for the sink. Order placed on 11th August, and another email sent on 23rd August after no updates for almost two weeks - no reply to this email. We then had to go away last minute for a while due to a family emergency, when we picked this back up, it was November- still no updates. No email with dispatch information or tracking link, no communication if it delivery was ever made.
Upon chasing this up, I had to call 3 times and email twice and finally got a reply last week. Apparently there is a delivery signature which is not anyone that could have been at the property or anyone we know. Still no click wastes and still no resolution to this issue.

"NoelHaving waited in on Monday to receive…"

Having waited in on Monday to receive my items minus two damaged items several phone calls later given a time slot for last delivery next day zero customer service still awaiting phone call from Adam as requested!

"Great service from Vinny and the team…"

Great service from Vinny and the team at Wallingford branch. Spent a fair few hours with Vinny planning a bathroom, en-suite and cloakroom. All items arrived on time and were dispatched to our building site as and when needed by the building team. Highly recommend them for advice, planning and quality products. Used them 10 years ago and went straight back (although they'd moved across the road!)

"Excellent service."

We bought all of the sanitaryware for our new ensuite in 2019 just before the first lockdown from the Wallingford showroom. When we eventually managed to get the work started a week ago (May 2021) we noticed that the basin that was delivered was the wrong model. Vinny at Wallingford arranged for the basin to be reordered and changed very quickly and did not make any issue about the fact we had received delivery so long ago. Excellent service and great people to do business with.

"Great result after slow start"

Ordered shower tray, enclosure and bath from the Oxford Branch. Had some problems with quality of the shower tray and bath, which took time to resolve (not helped by lockdown). Vinny at Wallingford went ‘above and beyond’ to ensure we finally got the bathroom we wanted. Four stars overall but Five stars for Vinny.

"Great customer service"

We bought a new bathroom from UK Bathroom Warehouse in Wallingford at the end of 2019. Customer service was great, from beginning to delivery. We had a problem a problem with the basin tap four days ago. The internal cartridge had disintegrated, not expected after 13 months. They got onto the manufacturer Crosswater immediately, who delivered a new cartridge on their own van 2 days later. Great help all round. The tap works perfectly now. Very happy UK Bathroom Warehouse customer.