"Great products but disappointing service"

I ordered 3 items via dotcomgiftshop on 31st January 2014 and paid £2.95 for their standard delivery service. Some parts of the website say deliveries should arrive within 5 working days, but one section of the website says 7 working days during sale periods. It's now 11th February 2014, which is the seventh working day and I've still not received anything.

I e-mailed on Wednesday 5th February asking if I could pay extra to speed up the delivery as I needed it on or by 7th. I received a reply on 6th saying if I called to pay the extra charge they would upgrade my delivery. I called straight away but was told that if I paid the extra charge, my item would be delivered on Monday 10th! They were willing to let me pay an extra £4 but still receive my item outwith the 5 working day period quoted on some parts of the website.

Quite disappointed.

"Very bad customer service"

First, I would like to say that the shop is full of interesting things.
The big problem in my experience is with the customer service : I'm a french customer, I apply a promotional code which reduces the shipping when I ordered. The day after, the customer service wrote me to ask me 2£ in supplement for the shipping... I've explained to my contact the promotional code and he cames back to me by telling me it was not true... Finally, after 3 or 4 emails, he didn't even recognize I was right. He should just try to make an order as a french customer and put the promotional code to realize what I was telling him was true. I thing that the less the customer service should do, it's believe what customers tell them instead of insinuate they are liars. I will never order again at this shop.

"Fabulous products at amazing prices!"

I did most of my Christmas shopping here this year... There's so much choice that it's hard to stop buying gifts for people (and yourself!)
Everything arrived well packaged and on time.
Having had no problems with any orders I can't comment on customer service.
The website is so pretty! I could literally spend hours browsing and adding things to my wish list (great feature also) and I love getting my regular emails from them (although they do have a tendency to make my wish grow ever longer!)

"Excellent company"

I've used dotcomgiftshop quite a few times and i'm always very happy with the service and goods. Ordering is easy and goods are despatched quickly and always well packaged. They also send offers via email if you're signed up to their newsletter. Excellent all round.