"Shamefully bad quality backpack"

Bought a mini-backpack for my daughter. The quality is more than awful. Zippers do not run smoothly, the "fabric" feels like a kind of plasticky paper and one of the straps broke off during first use! Upon closer inspection I realized you can easily rip the straps with your bare hands just like you could rip paper... I wish I could upload a video so you can see it yourself. Shamefully bad quality

"Resolved rapidly. Impressed"

I have ordered many times from RexLondon. They replaced a faulty item within 20mins of delivery. Couldn't be more impressed.

"Little gem of a shop"

I love this shop. I could spend hours looking at the range of products they have for sale. Great value items for many different tastes. Recently, I bought some items in the sale & they arrived relatively quickly considering they probably had many orders at this time. I was impressed with the quality of the items. I did email customer services & they were polite, efficient & quick at getting back to me.

"Very quick to send a replacement item"

Items all arrive very quickly.

One set of lights had a missing battery cover. Rex sent a new set of lights as soon as I had raised the point with them. I was only expecting a new cover!

"Great quality items"

I bought some items in the sale and when they arrived they were all lovely quality, so much better than expected, so I ordered more! I especially love the reusable kids drinks cans, very sturdy and practical and don't leak. My daughter now uses them for her school water bottle.

"I was nervous given some of the…"

I was nervous given some of the reviews, but all of my items arrived within a reasonable amount of time and I was happy with everything. Good quality items.

"Ordered quite a few gifts and items"

Ordered quite a few gifts and items, was initially concerned as never heard of them before however although the items took a couple of weeks to be delivered they arrived in time for Christmas and I was / am very happy with them, smooth transaction start to finish

"I ordered some really cool items on…"

I ordered some really cool items on here and whilst delivery wasn't the fastest, all went well. I would order from here again.

"Nice enough items, terrible customer service"

The items I received were quite nice and reasonable value.
Unfortunately I needed them for my holiday and paid something like £6 for two day delivery. I think they took 5 days to arrive, by which time I’d already gone on my holiday so I didn’t need them any more by the time I actually got them.
Rex London refused to even issue a postage cost refund, blaming Royal Mail strikes. Most websites warn you against picking Royal Mail options right now telling you it might take a while but there was nothing suggesting my two day delivery was not what was being advertised. Maybe they shouldn’t be offering this option right now!! £6 is VERY steep for a service they can’t honour.

"Mixed but terrible quality re the…"

Mixed but terrible quality re the bowls, plates and cups....no dishwasher, hand washed but six months of us all like this...vvvv cross....my daughter loved them but expect longer than.six months. I have photos
...how I post them..the cracked open