"Great service and excellent quality."

Great service. Proof copy sent before firm order placed. Excellent quality. These nlinds are a great addition to our premises.

"Helpful with design issues"

Helpful with design issues. Prompt replies to queries. Fast turnaround of order. Good price. Great quality

"Needed help with Photo to email over…"

Needed help with Photo to email over for blind, and the sizing and fixing of the blind. Good advice given and was able to actually talk to a person.

"Nice and easy purchase and great…"

Nice and easy purchase and great quality.

"Pleased with my new blind."

Pleased with my new blind.
Accidentally ordered the wrong thing, I wanted a no drill one. Customer support were very helpful and suggested how I could attach it without drilling.
In the end I sent the blind back to have it made into a no drill with fabric covered top and it looks great.

"Inaccurate Colours, Poor value for money"

Summary:
- Responsive customer service, but very limited recourse if something isn't right as blinds are made to measure
- Rubbish remedy for an issue that was caused by false advertising of the colours and pressure to buy quickly
- Absolutely do not purchase without first ordering a sample of the colours as they can be *wildly* different from what is shown on the website (my "sage green" blind was grey-blue)
- They do now tell you when the sale ends, so you will know if you have time to order samples (which is why they get a second star)
- Their Perfect Fit pleated blackout blind is indeed blackout, but there is enough bleed-through around the edges of the fabric (between the pleated section and the frame of the blind) that you will still need curtains.
- Same product (Perfect Fit pleated blinds) can be bought cheaper elsewhere, I won't return to these folks.

Details:
Bought a Perfect Fit pleated blind for my bedroom off the basis of the colours as shown and described on their website. The colour was listed as "Soft Sage", listed under "green" in their filters, and shown as a pale, warm green colour on the website on every device I viewed the site with. I did not order a sample as there was a significant sale on, and no indication of when the sale pricing would end, which put pressure on me to purchase swiftly. The blind was £108 with measurement insurance and shipping.

When the blind arrived, installation was straightforward, though definitely a two-person job. However, the blind was a greyish blue, and the manufacturer had named the colour "Astral Eucalyptus". I contacted Order Blinds as it seemed like a mistake had been made, but their customer service assured me that it was the correct colour, mailing me a sample to compare. After a lot of back and forth, they agreed to show the end of their sale pricing on the website in future to avoid this situation happening again since there are no refunds for the colour being wildly different from what was advertised on the site.

I would publish photos if I could because truly, there is no way I would call the blind I received green. It's a greyish blue colour in every light. They offered me £25 off a future order of over £100, but failed to tell me that it could not be used with other promotions, so when I went to use it with their Black Friday offer, I was unable to. By the time they issued me the £25 refund, I was completely done with them.

I won't order from them again as the product is cheaper elsewhere, and frankly, not a high enough quality to justify the price. There's so much light bleeding in around the edges of the fabric that I still had to put up curtains.

"Great product"

Great product, print quality is very good, and sized perfectly. Easy to follow instructions for installation. Very happy.

"It was easy to order as there were…"

It was easy to order as there were clear instructions
Really pleased with the result

"Unhappy "

Compared to other online blind companies I have used in the past they were incredibly disappointing.

It’s less than clear unless you read the small print that the measurements will be reduced by up to 1.3cm.

The insurance cover at around £10 will still require you to pay to return the incorrectly measured blind (due to lack of clarity above) and you also need to pay around a further £10 to get the correctly sized blind.

My advice read the small print or avoid like the plague and go elsewhere.

Customer service contact was good but got me nowhere helpful.

Won’t be using them again

"Easy to use website"

Easy to use website, plenty of choice for colour and pattern, lovely blind and fittings when it arrived