"As always excellent communication and…"

As always excellent communication and quality.

"Good"

Got a grip fit blind and it was a little bit of a faff to get installed but I got there in the end. The instructions given on the paper were not clear with how to deal with the adjustment block thing.

I also ordered a blind with left side control, but for some reason they sent me right side control. I don’t have time to return it and wait for a new one right now but I wish they got this correct from the beginning.

The blind itself is nice though. Overall I’d say 3.7/5 if I could be more specific for my own experience.

4.5/5 if I rate just the blind quality ignoring the incorrect control side

EDIT after business response: it seems the standard roll direction is for the blinds to be rolled to the side closest to the window. I had assumed otherwise and I wasn’t able to find any information on the website at the time to determine which way is which. I’m sure it’s there but I wasn’t able to find it while purchasing. On the bright side it can be switched if needed so shouldn’t be a huge problem if you did order the wrong way like I did.

I’ve also removed the section regarding the plastic thing, this isn’t a huge issue anyway once it’s installed. It’ll just be a pain to install as it may slip out while installing. You can just slip it back in and try again.

My overall experience will remain as 4 stars, which is by no means a poor rating, and would still recommend getting a blind with them should you be looking for one.

"Very good quality"

Very good quality, easy to install and look lovely, fast delivery, would highlybrecommend

"Very good service for bespoke blinds"

Easy to order. Fair price. Good quality fabric. Well made. All as hoped. I can recommend.

"No drill roller blinds "

Really easy to order and top quality blinds which arrived on time and well packaged, Really easy to install as well and a good price. will definately use again.

"Excellent product"

Excellent product, delivered on time.

"We ordered individual roller blinds for…"

We ordered individual roller blinds for our patio doors. They look lovely but they have a mind of there own and constantly ping back up to the top. This wakes my dog up constantly during the night. I honestly wished I'd just stuck with curtains, they would have been much cheaper.

"Great company, great service "

Excellent webpage and the customer support team on the phone were wonderful guiding me through the process of ordering replacement blinds. The sample arrived in one day and the order was delivered a day early. Highly recommended!

"To avoid at all cost if you are looking for blackout perfectly fitted"

Subject: Formal Complaint Regarding Order Blinds - Urgent Resolution Required

I am writing to express my extreme dissatisfaction with the service I have received regarding my recent order. Despite providing the correct measurements for the six blinds I purchased, I have thus far received only three, all of which are significantly shorter than the requested dimensions.

Upon discovering the issue, I immediately requested that the incorrect blinds be collected and replaced with others correctly fitted (as per my measurements). However, Order blinds team has been highly uncooperative in resolving this matter. Although I have provided the photos requested to prove the discrepancy, I continue to be asked for additional images without any clear indication of when the incorrect blinds will be collected or the replacements sent. I was then threatened that if I do not cooperate when I have been cooperating from inception of this issue, I could go to the insurance I acquired and pay for the return. I however question where are the terms and conditions of the insurance I bought as I have no details whatsoever. This is ridiculous and inadmissible!
I specifically ordered blackout blinds, with the exception of two intended for my kitchen. Unfortunately, the blinds delivered are not fit for purpose. It appears that this company has provided insufficient fabric and a shorter system in an attempt to cut costs, leaving me with products that do not meet the standards advertised (fit for purpose not 1/5 less of each windows).

This service has been unacceptable, and I am frustrated with the lack of timely resolution. If I do not receive the correct blinds by October 1st, 2024—the date specified in our contract—I will be left with no choice but to pursue legal action. I will file a claim with the Small Claims Court for breach of contract, negligence, and violations of the Consumer Rights Act 2015. Additionally, I will seek a full refund and compensation for the distress and wasted time this situation has caused.

Had I been informed that your blinds are consistently 3 to 5 cm shorter than advertised, I would have made my purchase elsewhere, at a physical store with standard measurements. this would have cost me less and would not be on this situation of having lost circa of £640 with 3 defective blinds.

I therefore urge a response from OrderBlinds.co.uk to resolve this matter promptly and professionally to avoid further escalation.

"Read the blurb to be sure the write up matches the picture"

They are lovely quality, but sadly the picture on the website is totally different colour to reality and no refunds, so I either bin them or have to revamp my room to suit them - costly either way.

Read the blurb to be sure the write up matches the picture