"Torquay And Exeter"

Torquay And Exeter
Feb 5th 2022 overnight stay.
Fantastic Service.
Great Company.
Professional, Supportive, Approachable and Friendly Driver Dai and Companion Gavin.
The whole trip was of excellent service.
A jolly good atmosphere all round.
Great Hotel Derwent.
Highly recommend.

"cancelled my trip no sign of refund"

This company cancelled my trip 6 days before we were due to leave, been promised refund over and over again, 11 weeks now and still no refund just empty promises, please don't be taken in by the glossy pictures and write ups. AVOID AT ALL COST.

"I paid a deposit for a trip in November…"

I paid a deposit for a trip in November 2020, paid the balance in September. Trip was cancelled last minute due to lack of interest. I am still waiting for a refund after nearly 11 weeks despite emails, phone calls and visits to the shop. Promises have been made and broken every time. Don't book with this company. I never will again

"Only giving a 1 star because a 0 isn’t…"

Only giving a 1 star because a 0 isn’t an option. Despicable company - cancel trips and then don’t give your money back. 50 days of going back and forth with this company and still no refund for a trip they cancelled last minute. Ignore your emails, ignore your Facebook messages (when you can see they’ve read them) then when you do get a rare response it’s a generic ‘it’s been escalated to accounts’. Never in my life have I heard of a company taking almost 2 months to action a refund. I will never book a trip with this company again and I’ll make sure I stop any friends/family doing so too! Avoid at all costs.

"Keep this company at arms length!!!"

Keep this company at arms length, my mother booked a holiday with these in Sept to go in Nov, week before due to go was told the trip was cancelled due to not enough people, was offered full refund which would take up to 28 days …… still waiting a refund nearly month and half later! Emails after emails sent and phone calls to be fobbed off… payment was supposed to processed Friday 28th Jan via card … even got it in writing in an email … still waiting ……
The company don’t care a dam!! £1130 my mother is waiting for …

Don’t be fooled by there good trips cause they don’t happen and they don’t give back your money

"Please don't book with this company"

Please don't book with this company, you will never see your money again. I'm owed £398 for a trip they cancelled due to "lack of interest". The initially said up to 28 days for a refund, then that changed to 6 weeks. I've had messages saying they have escalated it to the relevant department. Surprise, surprise, 8 weeks have passed and still no refund and they have now stopped replying. Very deceitful and dishonest and unlikely I will see my money again 😭

"If I could give 0 stars, I would"

I booked a trip to Manchester for my boyfriends birthday and paid £238 as they said they needed the full cost upfront. THEY cancelled the trip 4 days before we were due to go ‘because of covid’ and ‘because they didn’t have enough drivers’. I requested a full refund, they told me it would be in my bank within 14 days. 14 days later, the money still wasn’t in my bank - I rang again and they told me they didn’t know how long it would be until I was refunded.

I raised a dispute through my credit card company and Travel with Matthew have told Lloyds bank that I cancelled the trip so they are not refunding me !!!! They owe me £238 and are disputing that they owe me anything !!

Vile vile company and I’ll be sure to tell everyone I ever come into contact with to avoid them at all costs

"Toke our money"

Toke our money, cancelled the trip and then would not refund us, after weeks of chasing we went to our bank for a refund through our credit card provider, only to have that taken back off us as TWM said we cancelled the trip, absolute joke of firm, i would highly recommend you stay away from this company

"Fantastic company to book with"

Recently returned from a 3 day break to London and it was fantastic from pick up to drop off. The driver David and his friend Gavin were friendly, funny and informative.
The hotel's location was amazing and was clean, tidy and served a good breakfast.
Travel with Matthew were very helpful when I rang with queries etc.
Would definitely recommend them and will most certainly book again in the near future

"Went to Ilfracombe for week-end on Dec 10 th had great time enjoyed my break looking forward to my next one."

Went to Ilfracombe week-end Dec 10 th had great time. looking forward to my next trip with travel with Matthew.