"Camden market"

Great day trip to Camden market! We all had a lovely day! A big thank you to the drivers Jamie and Craig 👍🏻

"5 Big 🌟"

We had a fabulous time on this 5 day break. The staff were really helpful. Reading the reviews I was dreading it but it just goes to show you can’t believe all reviews as people usually only leave bad ones. Travel with Matthew are an excellent company. The coaches are spotlessly clean and very comfortable and The Heathlands hotel was really nice. Definitely will be travelling with Matthew again. Thanks Matthew and Co. for a marvellous time. xx.

Margaret CWM-YR-ALLT

"If I could give a zero star I…"

If I could give a zero star I would...they take your money...never contact you with pick up times...then 2-3 days before your trip cancel with no remorse only to try and book you an alternative trip...this is the 2nd time of cancelling trips booked and paid for it full, and we have had yo contact them each time for information. DO NOT USE THIS TRAVEL COMPANY READ OTHET REVIEWS AS THIS IS NIRMAL PRACTICE FOR THEM

"Absolutely disgusted with this company"

Absolutely disgusted with this company, our trip to London was cancelled on the evening before we were due to go, supposed to be travelling at 7am in the morning, few excuses for not going, but turned out to be lies, we want full refund, hopefully will have better luck getting our money back than we did with our trip. We didn’t even have any itinerary untill two days before we were due to go, will not be booking anywhere with Mathews travel, complete joke

"AVOID"

Trip cancelled at short notice but no sign of refund. Not answering emails.
AVOID

"Trip to Torquay and Exeter 12/13th February"

Trip to Torquay and Exeter 12/13 the February. Excellent. Picked me up on time, all arrangements went well. Dai was our driver down and Gavin brought me back. Spotless coaches, Had the patience of saints waiting for late comers.
No problem with contacting the company. I have phoned a few times for different information and they have been really helpful everytime.
I have another trip booked in March. 10/10.

"DO NOT BOOK ANYTHING WITH THIS…"

DO NOT BOOK ANYTHING WITH THIS APPALLING COMPANY!!!
Despite many phone calls, emails, Facebook messages (they have since blocked me so unable to send any messages), my 81 year old mother is STILL waiting for a refund from last November! We paid £420 to go on a London trip which they cancelled the day before departure & we are still waiting for our refund! I’m consistently ringing them & told that they’re working through ALL refunds in date order so they must owe hundreds of thousands out to people. However they have managed to find money to buy new buses & relaunch TWM!! I’m sure you can guess who’s money is paying for his brand new coaches 😡😡😡

"Fraud!!!!"

DO NOT USE THIS COMPANY!! Absolutely horrendous company and customer service! We booked a Christmas shopping trip for November, which was cancelled last minute by them, due to lack of interest. We paid £120 in total, which we still haven’t received. The company is an absolute nightmare to get hold of and when we have eventually got hold of them, they have told us each time that their accounts team have to process the payments. Initially we were told 7 days for the refund and then by 28th of the month (November) and then 28 days. They’re quick enough to take peoples money, but giving it back is another story! Dispute raised with Monzo and PayPal, so hopefully this will help get our money back! DO NOT USE!!!

"Fraudsters need investigating"

Disgusting withholding people’s money - as most have said below refuse to give money back for a trip they cancelled after which they regularly do if not enough interest. numerous distressful calls their “manager” states they refund into bank account still no money 7 weeks now. Please people on here email I urge you no good moaning here collectively need to report to the council and trading standards office and log these complaints and make them change their practice.

"Torquay and Exeter"

Torquay and Exeter
Overnight stay February 5th 2022
Excellent trip.
Exceptionally great coach driver Dai and companion Gavin.
Hotel Derwent Torquay great stay all round.
A professional service provided all round.
Excellent coaches.