"Beat customer service i have ever received from a company . trish was exceptional"

Went on the trip from Aberdare to the Polar Express . We had had some life changing news and needed help if we were to still go . I spoke to Louise and she in turn spoke to Trish who were exceptional . I had the best customer service i have ever received and am eternally grateful and luckily Trish was our guide for the trip and she was brilliant. Travel with Matthew get a 10/10 from me and my family . And the trip was amazing too

"Awful Awful Company"

Awful Awful Company! I read reviews and gave them the benefit of the doubt. I so wish I hadnt bothered. Matthew is extremely rude and still waiting for refund after 3 months, when i wasnt the one that cancelled the holiday.

Please listen to the reviews on here, there is a reason why he has a low score, I give it a few months before they are at a 1 score!

Perhaps instead of buying new buses he should concentrate on paying back us customers that save all year to little holiday and then get it pulled from us a few days before with no money back!

"I am totally reluctant to award 1 star"

I am totally reluctant to award 1 star. Worst company ever. I made a complaint whilst on a trip with them believe me it was appalling. Despite numerous emails and calls they will not respond. Additionally we booked another trip with them (before we had taken the first) which was cancelled. This was in October again despite calls emails and promises I have not been given a refund. In short for anyone considering booking with them DONT

"Amazing Weekend"

Well, on our way back from an amazing weekend in London. I have to say, I have organised many a weekend trip to London for family and friends, but this trip has well and truly exceeded any of them! Jamie has been an exceptional driver and a ' hostess with the mostest!! He has gone out of his way to make our trip memorable, accommodating, funny, friendly and certainly gone the extra mile, literally, taking us on a tour of London in unfavourable weather. Thank you Jamie and TWM for a wonderful, first class weekend. We will be back! Xx

"Travel with Matthew the Defrauder"

Travel with Matthew.
Have refused to refund 5 elderly laddies, the cost of their holiday.The holiday wash cancelled by the operator. Under the terms and conditions of ,The Consumer Rights Act 2015 . They are entitled to a full refund . However he claims that he has used THEIR MONEY TO COVER EXTRA COSTS FOR OTHER PEOPLES REFUNDS. THIS IS AGAINST THE LAW .HE CANNOT TAKE ANOTHER PERSONS MONEY TO COMPENSATE ANOTHER PERSON. THIS IS FRAUD. And not lawfull . I would not advise anyone to take a holiday with this company.

"Travel with Matthew hogwarts in the snow"

Me and my mam travelled with Travel with Matthew to hogwarts in the snow trip (23rd December) and the trip was fantastic.

The hotel was good the coach driver was excellent and professional.

All in all I will recommend them.

"Stay away"

42 days since they cancelled my trip -still no refund or reply to my emails

As I cannot add another review, we are now on day 43 no reply or refund

We are day 46 and still waiting for my refund

Day 47 still waiting, totally ignoring my emails. Also when they do reply they say -"its been escalated to the accounts department". Sorry it doesn't take that long to pay a refund.

"Harry Potter tour"

Was a bit worried by the feed back , we went on the Harry Potter tour and London tour . From start to finish it was amazing . Our bus driver couldn’t do enough for us he was amazing. Plenty of time in Harry Potter tour . Following day in London was fab considering it was Christmas Eve .

"Please avoid this company"

We were picked up in Aberdare by Mainline Coaches where we spent the next two and a half hours picking up other passengers to meet our bus at Magor Services in Newport, on arrival at Magor Services we were taken off the bus in the pouring rain to wait 40 minutes for our bus to take us on to Llandudno but when our bus came it was a Keepings bus not a Mathews bus but we finally left about 11-10am and spent the next 5 hours travelling to our hotel.When we arrived at the Grand Hotel Llandudno to our amazement the bus returned home leaving us stranded at the hotel, now our itinerary stated that on the following day (Xmas Eve) we were supposed to go to Snowdonia for the day but without the bus no trip but on Boxing Day our bus returned with a different driver who after a heated conversation with all the passengers he kindly took us too Chester for our shopping trip which was on the itinerary and then the following morning he kindly took us too Betws y Coed where we spent an hour before returning to Magor Services to get our feeder bus home but we again had to wait almost an hour for our and then spent 20 minutes listening to 3 drivers arguing over who they were taking or not taking to which the one passenger who went up by train because nobody picked him up had to get a lift back to the train station in Newport where he had to get a train back to Cardiff and we finally arrived back at our departure point at 7-15pm after a gruelling 5 days away and would I go again and the answer to that is NO NO NO NO NO NOT EVER and I advise everybody to go elsewhere as over a 100 of us who have just done it also said never again and I haven’t even mentioned the hotel but that’s a different review but avoid at all costs.

I have copied this review as my mother was on the same trip I totally agree with everything that's been said the travel was not fitting for a Christmas trip the drivers didn't even introduce themselves the hotel was sub standard and the food there was not really a choice and was not really appetising I would not ever use this company again when you ring to speak to someone you are fobbed off with excuses if you can get through please avoid at all costs

"Amazing weekend in London"

Amazing weekend in London. Thanks to travel with matthew. Can't fault the service infact probably one of the best coach trips iv been on.
Myself and the group will definitely use you again. Thanks again xxx