"I cannot fault the customer service…"

I cannot fault the customer service received from TWM coach holidays when we had a family problem. Thank you for sorting us out. 😊

"Shocking company"

Shocking company
Dont qant to know about your complaints. Took 6 hours to get to London.
Booked winterwonderland in London to get there and discover there was no tickets for us. Completely unorganised . Do not book with this company!! Save your time and money.

"Pass the buck!!!"

Wish I could give it less than 1. Its like being pass the buck every time you phone them. Tried emails but never email back. Tom Jones in Birmingham in December got cancelled. Still no refund from you!!!

"Overnight trip to Liverpool…"

Just had a fabulous time at the Adelphi hotel Liverpool. From pick up to drop off the service was punctual, drivers were very polite and helpful. Bus was spotless. We had exceptional service and good value for money Half board £69 I do wonder what some people want for their money

"Liverpool Super Saver"

Just returned from a fabulous overnight stay trip to Liverpool, with my husband and son.
Our driver, Craig was friendly, helpful and polite. Nothing was too much trouble for him.
The coach was a luxury coach, which was kept spotlessly clean by Craig. There was a selection of hot drinks and soups available and Craig made available a wide selection of videos for our entertainment.
Pick up was on time and at the local bus station, which meant that we didn't have to worry about transport to the coach.
On this occasion, the coach was less than half full, which would have meant that it would have been difficult for the Coach company to make a profit but the trip still ran and the passengers had plenty of room to spread out and relax.
We were booked for half board at our hotel, which was central and had obviously been very grand in it's day but now needs a big refurb. However the bedding was clean and the food plentiful and very good. There was also a good choice of food.
The trip was a Super Saver and for £69pp was Amazing value. We would not hesitate to book again. Many thanks to Travel with Matthew holidays and our lovely coach driver Craig

"Liverpool feb 27/28th"

Just wanted to pop a message to you. We have just got in from what I can call the BEST night away my self and friend have had in a while. Can I just say how amazing it was. The driver Craig who took us too Liverpool was absolutely AMAZING with helping us get around and nothing was too much trouble for him!!! He was so professional in his manor and was keep the spirt of the bus going! A massive 10/10 for this trip! For the team thank you so much for these amazing trips you hold and an even bigger thank you to Craig for putting up with us all! Xx

"Camden Market"

Camden Market

Fab service, the drivers were great bit of fun very informative, the bus was exceptional and the time we had in London was great all in all a great experience

"My daughter caught covid a few days…"

My daughter caught covid a few days before travelling on a day trip, we were not allowed to exchange because we’d not given 14 days notice. If we had given them 14 days we could have gone on the trip.
Weekend trip to Oxford and Windsor was a shambles from the start. We were picked up 75 minutes late, waited on main coach another 30 minutes then traveled down the Rhondda valley picking up all way to Cardiff Arrived in Oxford at 2pm to leave at 5pm 😡 but our driver let us stay until 7pm. He then told us that we could spend £15 each ( good will) at the hotel and we would be refunded.
Still waiting 4 months on.
Customer service advisor Patricia has a longer nose than Pinocchio and is in a hell of a lot of meetings when you phone.

"Just come back from a marvelous trip…"

Just come back from a marvelous trip from Bournemouth, lovely hotel and food really enjoyed the trips our driver Jamie marshall was really friendly and helpful we had one of the best breaks we been on will definitely be booking again soon all the best jenny and jim marshall from caerphilly

"Booked with Mathew for a much needed break…"

Booked with Mathew for a much needed stress free break after a bereavement. Ah Ha stress began when we didnt get any idea of our hotel, pick up times or itinerary without me calling several times and getting fobbed off! In the end pick up, travel and driver Jamie were the better parts of our break. The hotel however..... I needed a place to stay away from all the things that needed doing when you lose a loved one without any stress. I would usually do a lot of research into where I was staying but just did not have the opportunity time because we didnt know until too late, or energy this time and unfortunately was very disappointed. I would have thought that now because of the pandemic anywhere you stayed would be spotlessly clean but this was just not the case at the Heathlands. Our room was small tatty and although on the surface clean the longer we were there the more the cracks or rather the dirt began to show. There needs to be some more attention to detail....edges and ledges were dusty and dirty, the windows were filthily both inside and out there was soap scum around the bath overflow and hair on the rim, marks on the net curtains. If I had felt better I would have asked for a thorough clean before we settled in but in my current state of grief I did not have the energy. We observed other places around the hotel that were being missed by housekeeping too. There was a bottle of water on one ledge for four days and we got quite friendly with two bits of fluff on the carpet in the hall near our room, it was clear the halls were not vacuumed at all during our 5 day stay. our room was not serviced at all although requests for fresh towels and cups were obliged. Breakfast was ok but dinner was akin to school dinners in my opinion the desserts were obviously from frozen and cheap, it was all self service and largely uninviting. Staff were friendly but still were doing the absolute minimum. we found the reception staff to be if not off hand but not engaging. Requests were dealt with but with no friendliness or enthusiasm. Overall a dull experience. There were also some unsavoury residents at the hotel possibly social housing? and a distinct aroma of weed at the entrance on occasion.