"Absolutely terrible company"

Absolutely terrible company, liar and aggressive on the phone to me when complained and sent him photos of the filthy hotel he put us in , then had the cheek to say i had attitude on the phone to him , i was left to get the train home , as i refused to stay in the hotel that had human poo on mattress, and told to find my own way home , with my cases knowing i was disabled 😡. Absolutely horrible man

"Sham of a company"

Sham of a company, owe us (Hotel in Torquay) over £3k, faked up a bank remittance showing they had paid, but hadn't, going through the court process and a CCJ issued against them, but unlikely to get anything back as they have closed the company and changed the name again. Be warned - have been David Charles Travel, and now look like they have resurrected as Horizon Coach Holidays.

"DON’T BOOK"

It’s a shame you have to tick on a star at all as I wouldn’t give one! Shambles of a company dishonest they owe me £2312 for a trip due to go ahead in January which they cancelled the night before. Had it confirmed in writing by the manager Patricia Williams that I would have a refund allow 28 days to process - still waiting!!! Can’t get through in the phone, they’ve closed their shops and don’t reply to emails - don’t bother!!!

"Sambles of a company"

Sambles of a company. Don’t give refunds on cancelled trips, just vouchers. Now changed company name and moved. Vouchers are not worth the paper they are printed on.

1 star because I had to leave one. I’d give -50 stars if I could. He’s robbed many people

"Sham company"

Went on a few trips in 2019 with twm, one to London and 1 to Birmingham trips were OK although badly organised tour quide in Birmingham didn't have a clue how to get us to venue for afternoon tea so me an my friend ended up showing the whole trip where to go🙈, booked a trip for departure end of march 2020 cause of covid didn't go felt sorry for them as quite a new company so took a voucher instead of refund, nx trip aslo got cancelled they claimed covid in area🙄 so eventually booked polar express Dec 21. Did go on this trip but again badly organised told pick up time waited no show phoned to told it was 30 minutes later not good when you're standing in the cold with a 2 year old child, bus finally arrived then confusion over allocation of seats changed day before according to quide people arguing on bus over seats not good on a children's day trip after that experience was quite sure I wouldn't be booking again . Shameful how he is now ripping people off and not returning refunds shame on you Matthew d Sutton I advice anyone to book with a more reliable company and save yourself a headache.

"Final balance due on my booking"

Final balance due on my booking, email received asking me to pay via bank transfer, bank have advised not to do this as it could be a scam and can’t get hold of anyone at TWM despite trying to contact them via telephone, messenger and email!

"Disgusting treatment 15 people in a 17…"

Disgusting treatment 15 people in a 17 seater mini bus to Scotland with all their luggage crammed in and when complained threatened with legal action

"Folly farm"

Went to folly farm yesterday 20th April couldn’t fault it , great coach and driver. we were their from opening till closing so had the full day was perfect. Hopefully will book again!😊

"Amazing trip to Tenby with Craig Owen"

Amazing trip to Tenby with Craig Owen, Matthew I believe this is your best driver, he was so patient and pleasant no trouble at all and entertained us with films, he also made everyone laugh he really brightened up my day, we will come again thank you Craig for this amazing joy ride.

"Travel with Mathew to Tenby Monday…"

Travel with Mathew to Tenby Monday 18th April brill serve's clean bus even had tea coffee on bus movie on keep them kids entertained fabulous customers serves we have used travel with Mathew for years

I was travelling with two small children and the driver helped
Me off the bus and pram was stored with easy they where on time going and leaving and bus was cleaned before we left Tenby all fresh rubbish bags abs toilet on board clean