"Helpful and efficient support"

Helpful and efficient support. Made my move from BT painless

"Say “friendly and prompt customer…"

friendly and prompt customer service since my move from sky :)

Chloe was really helpful

"Absolutely disgusting company"

Absolutely disgusting company, rude, abrupt. Paying for internet I never agreed to, I don’t even have a router. They keep taking money out of my account!!!! This is going to the top and by god they will pay me back. AVOID THESE SCAMSTERS AT ALL COSTS

"worse company i ever came…"

worse company i ever came across.difficult to contact them and the internet is 100% rubish... dont sign in with this people beacause once is done you have to stay with crap internet for 24months.

"Very Poor"

If you have an issue with line or broadband than forget it you can not contact them. No one answer the phone and no any other alternatives to contact NO EMAIL. I learn lesson today you can get what you pay so better to pay few £ extra but if you have issue you can reach the supplier. My landline is down for last 3 days I left the message to contact me but no reply at all!!
PLEASE STAY AWAY IF YOU NEED STEADY SERVICE.

Middle of Jan but still recorded message for Christmas opening hours, thats how much they are professional.

"absolutely a mickey mouse outfit"

absolutely a mickey mouse outfit, again I have no signal, my phone, TV, and radio (which has not been connected since I moved to this address in August 23.
I cannot even phone, as I keep getting the same recorded message before being cut-off.

"Always polite and very helpful I will…"

Always polite and very helpful I will miss being with nearly

"I would avoid Neatley for the following reasons;"

I would avoid Neatley for the following reasons;
1: There was a fault with the line so no telephone or broadband for over a week although the response time from Openreach was supposed to be 48 hours.
After the 48 hours i called back and was told the 48 hours didn't start till the day after the fault was logged.
On day 4 they agreed to start chasing Openreach. I asked about compensation and was told someone would contact me when the fault was cleared and explain the fault and the compensation process. The fault was cleared 2 weeks ago and am still waiting for the call.

2: Customer support, although once you get through they normally action your request straight away. However it can take days to get through and speak to someone.

3: Their website is next to useless.
You are unable to look at your account.
The 'Get in touch' only allows you to send an email.
On the section that displays the broadband options ends with; 'chat with us via the pop-up at the bottom right of your screen or email: : ****@*****.co.uk'
However there is no pop-up at the bottom of the screen.
Unfortunately I have a year left of my contract otherwise i would not be writing this review as i would be with another supplier.

"My broadband was down for over a week…"

My broadband was down for over a week and as I was working I could only ring today to get it fixed. I’ve just dealt Chloe, this lady knows her job and needs recognition!! She was extremely helpful in explaining what to do. She was back and forth getting me to try different things.. she done loads of test but nothing worked. We left the conversation that an engineer would have to call. Annoyed, but extremely happy that she had tried her best to everything she could. I settled with the fact I would have no internet for another while. But, No no meticulous Chloe ended the call and looked further into everything and spotted that typos in entering details my end and phoned me back. I made the corrections, did the test again and we are back online. Chloe… a massive thank you for all of your help. It’s lovely to see that you care and go above and beyond to ensure a high level of customer service is provided. Even when the call ended you still cared enough to look further into the matter. Extreme grateful! You smart cookie!!

"I have been trying to contact them no answer"

I have been trying to contact them , always answer messages saying the extension 0118 not available
Additional to that they increased my monthly charge from 26 up to 28.90 without telling me