"Very good technical help."

Very good technical help.

"I have had an issue with broadband and…"

I have had an issue with broadband and got stressed as the main line doesn't work weekends. But dropped an email and it wasn't 5 minutes when a nice lady rang up and solved my broadband problem. Thank you very much! I'm a happy customer again;-)

"no issues and uk based customer service…"

no issues and uk based customer service which helps

"rubbish internet provider with rubbish…"

rubbish internet provider with rubbish customer service. internet goes off at least 4-5 times a day. sent 3 emails to customer service with no reply yet still happy to take my money. wish I had read reviews before taking it out with them.

"Excellent service"

Excellent service, they fixed my issues fairly quickly

"Avoid this company, totally incompetent"

Avoid this company like the pandemic. Having taken the initial £31.95 we were only provided with a landline and NO internet/broadband. The router arrived a day AFTER switch over, was the wrong one, after three days they finally conceded it was the wrong model and promised to send the correct one next day delivery. It NEVER arrived. We gave up and switched to SKY. So we had no internet for THREE weeks and no apology or partial refund. Not proactive. Not customer focused. Not fit for purpose.

"Over 9 weeks of absolutely poor…"

Over 9 weeks of absolutely poor Internet service lost count of phone calls. Final nail in this contract waitined in all day for personal engineering phone call arranged over 2 weeks ago unfortunately I'm only available at weekends due to work. Guess what no phone call nobody answering customer service number. Was promised a better service than sky gave not even close to sky's speed and uploading speed. Very disappointing service please consider this before you switch( S43 4FW) area have told them I want out of this contract even Netflix don't upload have to unplug router couple of times over weekend kicks off my tablet my girlfriends tablet xbox don't even bother 😢😞

"Really nice and friendly service"

Really nice and friendly service, switching over was nice and painless. Would recommend to get a quote.

"Switch experts (Neatley)"

Came into contact with Neatley through switch experts, gave me a better deal than my current supplier, only issue I had was the line was suppose to be active on the date they gave me, i contacted Neatley and spoke to one of their customer service, they assured me they would get this resolved, they contacted Openreach and managed to get me up and running by the end of the day, would give 5* just that small issue, resolved promptly

"WiFi is reliable and fast"

WiFi is reliable and fast. Customer service is brilliant. Everything super easy to set up and install. No complaints from me