"Just renewed my contract with neatle…"

Just renewed my contract with neatley they gave me a better deal than sky could! Would definitely recommend

"Very bad service ever"

Very bad service ever
Taking money and connection fees and still no Internet ripping people off been waiting 4 weeks until now no Internet

"Only been with neatley around 6 months"

Only been with neatley around 6 months. I was a but sceptical after reading reviews but they seemed to be proved wrong, ive had no issues so far everythings been running smoothly. James is wonderful and so helpful so thank you james for setting me up with a great deal!

"The best broadband & phone provider…"

The best broadband & phone provider excellent service

"Such a perfect broadband provider"

Such a perfect broadband provider. Never had a problem in my time using it.

"Brilliant service. Staff went above and beyond"

Was assisted with my questions by Colm. He explained everything clearly and at times repeatedly-with great care and patience making sure at all times I had the appropriate service I required. He was kind and considerate and was very knowledgeable. I would 100% recommend this service and provider based around how valuable the staff are. Thanks so much Colm you have made this process easy, enjoyable and have put me at ease. Would 100% recommend and hope to deal with him again !

"MASSIVE SCAM PLEASE AVOID"

MASSIVE SCAM PLEASE AVOID
MASSIVE SCAM PLEASE AVOID
This company takes your money and gives you no internet service. . The customer service is AWFUL!!!!!!!!!! Avoid like the plague . Not a legitamate company and doesn’t provide internet. AVOID!!!!

"AVOID"

AVOID. I signed up in May, it’s now nearly November and I still have NO INTERNET. I asked to cancel and instead was CHARGED MORE to get the internet to work. It’s still NOT WORKING and I have asked to cancel. They are telling me that I will have to pay to cancel (for a service I have not been provided?). The customer service is also shocking, when I was joining they’d reply so quickly- now I’m asking for help it takes an average of a WEEK TO REPLY- bearing in mind I’ve spent over £200 with them so far and have gotten no internet ! I fully appreciate covid issues but there is not a protocol in place that means that if one person isn’t in , someone else can deal with it! It seems like a very small business with poor management who are just looking to make money.

"worst customer service. I will give 0 stars if I could"

I will give 0 stars if I could. Its been 5 days since the payment was made for starting a a new broadband connection. There has been no response on phone enquiries, email enquiries and the customer service is pathetic. I am hoping to get someone to even respond but no one cares.

"A refreshing company"

I have been with Neatley for a few years now. I had a poor credit rating and I was given a sim contract and a 2 year home broadband with WiFi contract. After 12 months I was accepted for a contract phone by o2. I could not even get a sim contract before then. With the great service and understanding by Neatley I have rebuilt my credit score and am still a loyal customer with my home BB and WiFi and will remain so. There were even no problems when I moved property 2 years ago, simple and swift. Great customer service and friendly. I have to say no problems. Thank you.

PJ Harley