"Very happy with Solar panels and…"

Very happy with Solar panels and batteries. There was some misunderstanding with package to be fitted, but all went well when sorted out.

"A scam and rip-off"

I received a letter, in the post from ESE solar, advising that they could replace my existing 250w solar panels to the new 450w Slimline more efficient panels using a £4000 grant.

I know that now you can get a brand new system installed for not much more than £4000, so I was expecting that this grant would more or less fully cover the replacement costs

ESE solar visited yesterday to conduct a survey. Before he started the survey, he said that he needed to advise me that he would be looking to upgrade my system from a 4kW system to a 6kW system and adding a new additional inverter. I told the man that this is not what I wanted and that I simply wanted my old solar panels replacing for the new more efficient panels. He then went on to explain that if this is what work was completed, it would cost me approximately £9,500.

I showed the man the door.

This is a total scam and rip-off. Don’t be fooled.

"Warranty fault on my solar hardware…"

Warranty fault on my solar hardware battery / iBoost. I was expecting it to be a problem to get sorted but ESE couldn't have been more helpful. Jack Ayre managed things from head office and the 2 engineers who attended were excellent and really knew what they were doing. Great job, good communication, satisfied customer. Thanks guys!

"Ese have always been friendly and…"

Ese have always been friendly and helpful

"After a hiccup"

After a hiccup, the battery was delivered and fitted by the fitters.
Outstanding customer service

"Great experience really"

Great experience really, helpful, well informed assistance. Slight hiccup fixing an installation date, but it got sorted out fine.

"The mark of a good company is how they deal with an issue."

Had my Solar system for 12 month now, knowledgeable team and professional, respectful installers - all was great until a problem recently. I accept that problems can happen, and to me, the mark of a good company is how they sort out a problem. Numerous phone calls and emails resulted in a couple of let downs on their promises. The team member that was dealing with my issue left the company and my 'case' was then handled by Jack. What a transformation: He kept me informed, responded to my questions (even though sometimes they were probably a bit silly!) and fulfilled his promises, going above and beyond my expectations. Jack is a real asset that understands customer service. Despite the problem that developed, and a bit of a glitch getting that all sorted, we are now fully functional with our system again and all is working well. Once more I feel I can confidently recommend ESE solar.

"The engineer arrived on the time…"

The engineer arrived on the time agreed, explained why he was there, checked the system, made a recommendation and explained why. He was smart, well mannered and knew what he was doing.

"Solar panel check "

They called to check my solar panels to make sure that everything was working correctly. They arrived on time and very polite would definitely recommend them. I got a phone call today from Christine Buckley to make sure everything was okay she was also very polite.

"The company give an annual check on the system The engineer arrived on time and worked efficiently. "

The company give an annual check t