"Sofas and Sectionals stands by their customers…"

Sofas and Sectionals has worked with me from the very beginning. We had delivery issues because our house wasn't ready and they store our sectional for months. When we received our Sectional it had some issues that the manufacture said was normal wear and tear. Sofas and Sectionals didn't accept that answer and made sure our issues were resolved. Loved working with them

"Sofas and Sectionals is a very…"

Sofas and Sectionals is a very professional and responsive company, which I greatly appreciated as a new customer purchasing a recliner online. From the initial reaching out to me to clarify the order, to emails updating delivery info, to helpful and clear instructions about returning my purchase (a beautiful, high quality chair, just too big for the space I planned to put it in) I was very impressed with their customer service. I would absolutely buy from them again, although next time I'll do a better job of measuring.

"Wonderful customer serice!"

They were very responsive and helped until the issue was resolved. Great communication and very friendly!

"Really really happy with my new sofa"

So happy with my new sofa. I had great customer service before the purchase, helping me configure some thing that would fit in a very awkward space. They helped me find the perfect solution. They sent sample leathers so I could pick exactly the right color in my own home. And when the couch came, it looked amazing. The delivery company had some problems and ‘Sofas and Sectionals’ was outstanding in communicating and keeping me in the loop. Really really happy.

"S&S, Ryder & J. W. Logistics were fantastic!"

Sarah, Noel and Kevin were awesome! Placed order and 11 days later item was on the way! 26-28 weeks from manufacture and delivery sounded dreadful but a miracle happened! Ryder, J. W. Logistics as well as Sofas & Sectional went above and beyond on this one! Couldn’t be more pleased!

"Outstanding customer service"

Sectional came earlier than expected but chaise was broken. This item was sent back and another shipped with the same fabric. Customer service kept in contact with me through the process and made this a non-issue. From start of picking out fabric and layout to delivery, I couldn't have made a better choice to purchase this from. Thank you to everyone at Sofas and Sectionals and great job!!!

"Great Company to Do Business With- Repeat Customer"

This was our 2nd sofa purchase from Sofas & Sectionals. We had an excellent experience on our first leather sofa from beginning to end. Our 2nd purchase being a theater seating group went smoothly until it arrived missing several parts. Sarah in Customer Support was very helpful in following up with the manufacturer to ensure we received all the parts needed not only to for our seating to charge properly but get our missing accessories we purchased. She stayed on the manufacturer to ensure we received the items we paid for.
Sofas & Sectionals are a company we can trust not only for high quality furniture but also outstanding customer service. We have recommended them to many friends, and they have been very pleased as well.

"Cory was a informative and a most…"

Cory was a informative and a most helpful representative in helping us in our selection.10

Hannah was someone who was courteous, prompt and
was outstanding in keeping in touch and resolving all
our issues. Very pleased with the service we received.

"Impeccable Customer Service"

We got great Made in USA couches from sofas and sectionals. The customer service from the ordering process to delivery was exceptional. Recently, we ran into some issues with the cushions, and they worked with the manufacturer to send us new ones.

"Quality service, comfy chair"

The customer service at furniture stores I visited in Ohio was so poor that an out-of-state location caught my attention. Salespersons at the local stores acted rudely and bickered over the commission. The sales staff lacked good customer service and erected mazes regarding financing and pricing.
At first, the thought of taking my business to a furniture store on the other side of the country seemed ridiculous; however, it was a wise choice. Matt was my primary contact, and calls answered by other employees at the store were also a pleasure. The distance factor involved with purchasing a recliner so far away from home was fraught with uncertainty, but the team at Sofas & Sectionals put me at ease by being comforting, patient, and competent.
Furthermore, the pricing of the recliner I purchased was lower at Sofas & Sectionals than at their Ohio competitors.
I recently received delivery of my Southern Motion SoCozi recliner; it is the most comfortable chair ever!