Sofas and Sectionals

Home & Garden
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720 reviews
Overall Rating
Customer Reviews about

Sofas and Sectionals

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Dan Fry

5.00/5.00

"Fantastic experience & great customer…"

Fantastic experience & great customer service.

But most importantly a super high quality sectional that the whole family loves!

09/10/2024

Christy

5.00/5.00

"I loved working with Sofas and…"

I loved working with Sofas and Sectionals. Pricing & quality were great, my item was exactly as pictured. We had a slight issue with delivery (not S&S's fault) but they worked through it with us at no extra charge to us. I am so glad that I purchased through them.

26/09/2024

ronald schodt

5.00/5.00

"Very good service"

Very good service
Very good follow up

21/09/2024

William. J Peppler

5.00/5.00

"Elaine. Always helpful "

Great products and staff. I am a return buyer

20/09/2024

Janet St Lawrence

5.00/5.00

"Beautiful sofa! "

Beautiful sofa, good price. Website is clear and easy to use. Company is super about sending lots of samples to preview. Delivery was prompt and thoughtful. I have already ordered another sofa! Very happy with quality and process. Great company! Thanks for an awesome product.

18/09/2024

Colin M

5.00/5.00

"Helpful and fair"

Price was very fair and delivery timetable was accurate. They were very helpful on answering product questions and sending swatches for us to choose a fabric. Delivery and set-up was quick and easy.

We ordered a two-piece sectional and one piece came with slightly shorter legs than the other. This was the furniture factory's fault, not Sofas and Sectionals, but one call and they got new legs ordered and we had them from the factory in 2-3 weeks.

26/08/2024

Hanna P

5.00/5.00

"Simply the best - don't hesitate to order from them!"

This company is outstanding, highly recommend! We found the sectional we wanted online from a local store but when we finally decided, it wasn't on their website anymore. I found the same one on S&S and they were having a holiday sale, so we went ahead and bought it even though we wouldn't be able to test it out first. We knew it was going to take a couple months based on the estimated time on the product page, but we were just happy to find something modular so that we could choose the pieces we wanted and have it fit our living room perfectly so we didn't care. Cory was excellent in assisting me with my questions, and I was able to quickly reach them via chat and email when I realized afterward that I made a mistake and got one recliner that automatically came with power and another that we chose to be manual. Elaine was also very helpful and kind when I emailed them about having an emergency come up and had considered cancelling the order since we already paid for half of it and needed the $ to help with that, and even though it was already shipped out of the warehouse, I really appreciated her calling me personally to let me know. The only things that made me worry were when I missed a phone call and got an email from Daniel to confirm the order, but wasn't able to reach him when I called and emailed back. After a week of waiting I called the main # and they said he went on vacation the day after reaching out to me. We also got worried when the order took longer than estimated and I tried to reach out to the delivery warehouse after getting their # from Elaine, but they kept sending me to a voicemail that was full - definitely not reassuring. S&S was on top of it and said they made sure the warehouse would be notified to reach out to us asap. We had never made a large furniture purchase like this online before, but I had faith in this company after reading the amazing reviews here, which are usually very helpful when making decisions on what companies seem okay but end up not being worthy of giving your $ to for various reasons. We are SO glad we made this purchase and will definitely use S&S and recommend them to everyone in the future! Now THAT's how a business should be.

21/08/2024

Nicole Dodson

5.00/5.00

"Best Price, Out of this World Customer Service"

I was looking to purchase a Southern Motion sectional set. Sofas and Sectionals had the best price, hands down. I looked everywhere. On top of it, the white glove delivery really set them above and beyond.
About nine months later, one of my recliners stopped working. I was nervous and sent an email explaining what happened. There was no runaround, no ridiculous forms to fill out, no inconvenience at all. They had a technician come out to inspect, then they mailed the part, then they sent a technician BACK to install the part. Never would I have ever imagined this kind of customer service. Thank you, Sofas and Sectionals!

17/08/2024

AT

5.00/5.00

"Great experience and pricing"

We bought a power lift recliner by Best Home Furnishings at a couple of hundred dollars below showroom pricing. Estimated delivery was 6-8 weeks but we received it in 4 weeks which was a nice surprise. There were a few issues like buttons not installed, paint chipping, and me not understanding how to put it together but Elaine worked with us patiently as we exchanged multiple emails and got us a repair appointment. She was fantastic to work with-diligent, courteous, patient and strives to deliver great customer service. If I'm in the market for new furniture again, I'll be checking Sofa&Sectionals first.

16/08/2024

Beth Berry

5.00/5.00

"Great company"

Great company! Very helpful when making choices, great discount too!

07/08/2024
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