"Exceptional Service"

The whole process from ordering to delivery was exceptional! I received text messages when the chairs shipped, placed on delivery truck, and was able to choose a delivery date through a user-friendly link. The delivery guys were efficient and gentle with the furniture. Will definitely order through Sofa and Sectionals again.

"Natuzzi Sofa Recliner Mechanism Repair"

Ray's Leather and Furniture Repair did a great job, from communicating after being notified the replacement frame was delivered to the install and repair.

I am grateful for the repair authorization and for Hannah's at Sofas and Sectionals efforts in finding a reputable and capable repair facility to service my remote location.

"Very helpful in resolving my concerns"

Very helpful in resolving my concerns.

Elaine in customer support was very helpful and understanding.

She was also very easy to talk to.

Great customer service.

Thank you
William DeJesus

"Outstanding customer service"

Outstanding customer service, addressing an issue with a manufacturer. Really went all out to immediately address the issue, and brought it to a rapid resolution. Solid communication, and response times.

"Recliner purchase and return"

I purchased a recliner from Sofas and Sectionals; it had some issues (which were manufacturer defects, not S&S's fault). They were fantastic during the return process and handled it with a great deal of professionalism and courtesy. I would recommend S&S to anyone looking to purchase furniture from an extraordinary company.

"I have never had an experience like…"

I have never had an experience like this with any other retailer. I bought an awesome recliner from sofas and sectionals.com. First i researched recliners on several sites. I then price shopped and compared warranties. Hands down sofas and sectionals had the lowest price and product support. They assigned Sarah to me and she oversaw the entire purchase and delivery. She answered all my questions and kept me informed of the building of the chair from the manufacturer to the delivery. Real concierge service. They handled a problem I had post delivery and again Sarah triaged the whole thing. I was treated with respect and Sarah was ontop of everything. I never had to chase her, she kept the updates coming. I would never purchase furniture from anyone else.

"Exceptional customer service"

We ordered two chairs from Sofas and Sectionals. Unfortunately the manufacturer went out of business so we will have to buy something else. But their customer service was excellent. We dealt with Sarah Nevarez who kept us in the loop throughout the entire process. She was easy to reach and always responsive. Exceptional customer service.

"Ordered a 105 inch couch"

Ordered a 105 inch couch, very patience with me about the fabric selection (too many choices). Kept in constant contact about delivery. Once the delivery team unwrapped the couch, the footing cracked. Contacted customer support and Sarah contacted the vendor and a week later a new foot for my couch. Excellent sales and customer service!

"This really is a 5 Star company"

This really is a 5 Star company. We ordered a pair of leather recliners about a year ago and they still look brand new. There was a slight problem with one recently so I called support to see if it was something I should handle myself. They said they'd take care of it. In a reasonable amount of time a furniture tech came to our house and made the adjustment. From my first phone call to inquiring about ordering to this last interaction I got excellent advise and help every step of the way.
We're extremely pleased with the service provided by Sofas and Sectionals.

"Over the top pleased…"

The customer service representative that I placed my order with was kind, courteous and very helpful. The loveseat recliner that we ordered came and we are over the top pleased! The quality is outstanding!! Thank you so much 😊