"I want another already. Quality 10/10"

Ordering a suit from That British Tweed Company has by far been one of my favourite purchases to date. While shopping for a suit for my wedding on Etsy, I stumbled across this company listings. After talking with Rich, I decided to pull the trigger and try ordering a suit offline, knowing the gamble of not being able to try it on before buying. However, after several correspondences talking about preferences, how to correctly measure myself to ensure a good fit, and some oddities I wanted, I was delighted with a package in the mail a month later. The suit came on a hangar in a garment bag alongside a vintage magazine inside a custom box made to look like a suitcase.
The suit itself fits perfectly. Since this isn't a custom-tailored or bespoke suit where I would be able to go in for alterations, I had expected some alteration would be needed, however, the suit was almost perfect! Besides being a little tight from the weight I gained over this holiday season, I have not needed to change anything.
For the price (currently $460 and change) I think this suit is a great alternative to something like the JCrew Ludlow suit which sells for a similar price. With both, you inevitably will need alterations, the difference, however, becomes apparent when you need non-standard sizing like myself. Suits made to factory measurements have never fit me well and I can not explain how excited I am to own this suit.
If I could give this store a 6th star I would. If you are looking to order a suit; message Rich. he is always more than happy to talk about how to make your dream into reality.

"Update as I reviewed a day ago"

Update as I reviewed a day ago. Just to add to what I have already said about this shabby unprofessional company, what I have noticed for those looking to buy from these con artists. Funny how all the good reviews are from overseas mostly America with suits made and so it claims delivered in 3 weeks????? BE WARNED. I'd love to know where this good service is, obviously not for uk customers.

"Fantastic suits"

I recently purchased 4 suits, the blue herringbone specifically, for my wedding, and could not have been happier with them. The fit and material is stellar, and feels so comfortable and satisfyingly heavy. The vest not having a silk back, but instead being tweed as well is great as well, and just serves to add to the overall look. Rich was nothing but helpful with the entire process, even helping me with some of the fit process and always going out of his way to give me a prompt response, despite the time difference. The details of the suit, and even the little goodies that accompanied them made the entire experience, even just opening up the box, a great one. I could not recommend this company more, both for quality and customer service. The wedding was about a month ago and the amount of compliments I received day of, and even since then because of pictures, is insane, and has made that special day an even better memory. These suits are the real deal.

"Bad suit. Worse service."

Do not order from this company!

Family and I ordered suits from here, and without exception each was poorly made. In most cases arms were different lengths from each other, as were trousers - how that is even possible from a 'Quality suit tailors' is beyond me! The waistcoat had been cut wonkily and the fit not as ordered (missing 2 inches off one leg and not the other is not a great look).

To add insult to injury, after weeks of back and forth the company have, even after admitting fault, stopped responding to us and have refused to offer refunds.

"Custom Suit for Wedding"

I ordered a custom made suit for a wedding that I am a groomsman and I originally provided the wrong measurements. When I reached out to get the suit corrected, I was pleasantly surprised with how helpful and accommodating British Tweed was with my issue. They quickly sent me a completely new suit that fit perfectly and I couldn’t be happier with the purchase and the entire process. I would recommend them to friends and family for future purchases.

"Stay far away"

Stay far away. It's not a quality organization. If you have any problems with their custom made suits, you will not be able to get any help or seek a return or refund. In my experience I had several issues (fit, finish quality, and missing tags), their solution was to offer me 30% off my next purchase. Unacceptable.

If you love their suits, though, and really want a look they have. Google "tailormade suits Store Ali Express". You might find a store on AliExpress selling custom suits that look suspiciously like the ones TBTC sells, except tweed isn't shoehorned into every suit name. Food for thought.

"Great Experience and Awesome Suit"

Got this suit as part of a wedding party and I love everything about it. Felt like I was part of the Peaky Blinders. Great customer service, perfect fitting suit and the surprise gifts with it was very unexpected and greatly appreciated.

As pertaining to their customer service, I emailed them and told them I was at a 41, but the only had choices for 40 and 42 for the jacket. They said not problem and to put it in the notes and they would get it done free of charge. We had it shipped to the US and it came in about 3 business weeks after I ordered.

Also, extremely reasonable price for a handmade wool suit. Returning customer in the future!

"Great fitting suit and looks awesome!"

Ordered a suit in standard sizing and everything fit perfectly! It was very comfortable and looked great on my wedding day. Received a ton of compliments on it. Highly recommend!

"Absolutely shocking customer service"

Absolutely shocking customer service. Paid for the express delivery as I required the suit specifically for an event. Not once did they contact me to apologise for any delay, I feel I was mislead by timelines stated. Time and time again they refused to refund me stating that they could not refund me. After a series of emails stating that I would initiate county court proceedings to recover the money they finally informed me that they would refund me....... NO REFUND....... I therefore had to inform them that I would start proceedings that day against the MD. it was only at that point that I finally received the refund. Having transaction dates it is obvious and factual that when they informed me of a refund in the first instance this was not the case, in fact I would go so far as to say they lied to me. I have kept all emails and am more than happy to provide their customer service responses on this site.
Shocking service from them, no information, no apologies, I was lied to on more than one occasion (can provide evidence from emails), this company has caused me a great deal of stress and anxiety! This is the first time I have EVER written a bad review on anyone, but I feel obliged to add to the very long list of unhappy customers.
My fault, I didn’t do my due diligence on this company, I was fooled by their website. Make sure you do you due diligence and stay away from this company.

"Suit Review"

An absolute pleasure to do business with. The suit I received is very well made and communication was very quick and efficient.