"Recommended!"

Very reliable, consistent service - have had the same cleaner, Meral, for over 10 years who is excellent.

"I had an absolutely appalling…"

I had an absolutely appalling experience with Miss Maid, and I feel very compelled to warn others about their unprofessionalism and lack of accountability.

We booked an end-of-tenancy cleaning, and the service was far below acceptable standards. The cleaning itself was subpar, leaving us to re-clean the apartment ourselves before handing it over to the landlord.

However, the most shocking part was the behavior of one of their cleaners. The male cleaner was aggressive, slamming doors, throwing cleaning aids around, and behaving in a completely unprofessional manner. Worse still, they caused direct damage to our property by destroying both extractor hood filters, which has left us in a difficult position with our landlord.

When we raised these issues with Miss Maid, their response was dismissive and unacceptable. They attempted to deflect responsibility by citing their 72-hour complaint policy, even though this was a case of intentional property damage. Their refusal to take accountability and provide meaningful resolution is deeply disappointing.

If you value your property and peace of mind, I strongly advise against using Miss Maid’s services. Their complete lack of professionalism, poor service standards, and complete disregard for customer concerns are truly unacceptable.

"Best end of tenancy clean there is"

Genuinely can't fault Miss Maid. I've used them for end of tenancy cleans two (maybe three?) times, and the cleaners have been kind and attentive - leaving the flats spotless. My last flat looked better when I moved out than when I moved in, thanks to them! Customer service is also incredible, always answer straight away in a professional demeanor, both over the phone and over email. Very happy with the service!

"Perfect clean"

Very thorough , worked supper hard

"12 years of great service!!"

12 years of great service!!

"Avoid this company"

Avoid this company. They did an end of tenancy cleaning, charged £420 UPFRONT, did an awful job of cleaning (oven not cleaned, cobwebs left on ceilings, kitchen cabinets not cleaned, carpet badly steam cleaned, window sills and tiles left dusty and dirty, skirting boards dusty, shower and taps not cleaned and had bad staining from limescale). It was an empty house so they basically just cleaned the fridge and floors and some of the surfaces. Asked them to return and gave them a list and they only cleaned the oven and shelves, left everything else…waste of money and the fact that they charge in full UPFRONT, should have sent alarm bells ringing. And they charge all that money and don’t do a basic job! Avoid at all cost.

"Delighted with my moving in clean."

Miss Maid did a moving in clean for me and did an excellent job. The team were on time and went beyond what was necessary, even washing the sash windows. Everything was spotless and they did a wonderful job on the gas oven and hob that clearly hadn't been cleaned for quite some time. I will definitely use them again. Thank you.

"1 bedroom end of tenancy clean "

Had a small snag where there had to cancel last minute (cleaning team had broken down?), but they called and were able to rearrange for the next convenient day, coming out to collect the keys from me to save me another trip. For an end of tenancy one bedroom clean, the property was left in a good state. Landlord returned full deposit. Would use again - I assume the breakdown was just bad luck.

"Have had a great experience using Miss…"

Have had a great experience using Miss Maid for the last ten years. Having a replacement cleaner to hand when your regular isn’t available is a great feature and they’re helpful and communicative when rebooking and sorting issues.

Our current cleaner Toni is also absolutely brilliant too!

"Highly Recommend"

I have used Miss Maid and the same cleaner Angelina for over a decade.

Angelina does such a wonderful job, she is very professional, great with cats, always on time, clearly communicates and does her work to an exceptional standard. She has also been exceptionally understanding of working around us since we have begun to work more from home over the last 3 years.

Miss Maid and the staff I liaise with there are always really quick to reply and very helpful.

The fact that I have stayed with the company and Angelina for so long I think goes to show how great they are. Thank you Miss Maid, but particularly thank you Angelina.