"Terrible experience"

Terrible experience, 3 emails later and no response to this company sending me the wrong product and no communication at all. Would not use again

1st email:

Hi Team,

I ordered a 
MAM hunting knife deer antler handle 5474, fixed knife

As a gift, I have been sent the wrong knife or a knife not of the quality I have had in this price range- photos attached.

Regards


2nd email:

Hi Team.

Any update on the below? I haven’t heard back and was hopping to have I have not been able to give the gift on time. I would like to try and have this resolved please.

Many thanks


3rd email:
Is someone on the team able to discuss this issue with me? I’m becoming concerned now. I wanted to deal with the company directly before leaving any reviews or feedback because that’s how I feel pops rather have an issue resolved.

"Excellent product selection and very…"

Excellent product selection and very good service.

Many thanks

"Never has any issues .. over several purchases. "

I am a repeat customer of many, many times. And many more to come too, I’m sure.

Great service and never had a problem. Buy With confidence.

"Fast delivery"

Fast delivery, good price.

"Una de mis mejores experiencias de…"

Una de mis mejores experiencias de compra sin duda. Atención al cliente y al detalle impecable. Sin duda, mi nueva tienda de referencia.

"Garbage service"

Garbage service. Cancel my order and dont reply to email for 2 days. I order the knife again and tell them not to charge me for 2 knifes. Another day goes by without a reply. Suddently the numbnuts send TWO knives and charge me for both.
Lack of communication is crazy. Will never shop there again. I warned the danish EDC community about this company.

"I Was Specific"

When I placed the order I wrote some specific instructions that I'd prefer you NOT to use UPS as they have a habbit of not delivering. And here we are, the driver sailed past and 5 minutes later I get an email saying 'it couldn't be delivered'.

So thanks for that. I now have an hours round walk to pick it up.

Why have a box with instructions if they're going to be ignored?

"ordered over the weekend"

ordered over the weekend, order arrived within a few days.

"Lionsteel m4 magnacut in noce semplicemente spettacolare …"

Sito incredibilmente fornito bellissima scelta di coltelli e altre cose

"Waiting more than 5 months for one item."

I ordered one Shapton Pro Stone, grit 1000, in May 2024. It is now October, and the item still hasn’t been shipped. When you contact their support, they encourage you to request a refund instead of helping you receive the item. Not so great.