"Bought a greenhouse from the company…"

Bought a greenhouse from the company but had to deal with their supplier to enable a very long delivery period - 9 weeks. Their website said 7 to 21 days for delivery
I feel that the company should not take my money when it would have been easier to buy direct from the supplier as Greenhouse stores didn't help me very much at all
I was told I'd get compensation but nothing materialised , would never buy from them again

"I ordered a small lean-to green house"

I ordered a small lean-to green house, and it was delivered on time. I waited until the week-end to erect It. It all went together and square against the house wall. I fitted all the glass in but on the last one the glass exploded in-to tiny fragments. I wrang them after the bank holiday and they sent me a new glass next day delivery. I call that Excellent service

"Money taken ...no delivery?"

Ordered greenhouse states 3-5 working days delivery. Money taken but after 7 working days no delivery information and no response to email? Think twice before ordering!

"I ordered a shed"

I ordered a shed, great price on the website. Money was taken. They then emailed me stating my order had been cancelled and gave no explanation. They then put the price of the item up.
Please avoid this company. I am currently working working woth my credit card company to get the mo ey back.

"Great company "

Very simple this one. Ordered a shed from this company as the deal was excellent. I was at first apprehensive so I called the shed manufacturer direct who confirmed this company. Honestly should have trusted myself. Great service good comms and delivery was on time as promised within 3-5 days. Cannot fault them.

"Seamless process ordering and delivery…"

Seamless process ordering and delivery despite me forgetting to order a base and having to add to order later.
Prompt answer of phones, polite people who understand the product, kept updated on delivery process, delivery company (palletline) followed instructions for directions, and kept me updated on schedule. Would use again.

"Wouldn’t answer the phone"

I wanted to buy a greenhouse for my partner but needed to ask them a question about payment method first ..they wouldn’t answer the phone so I will look elsewhere ..obviously to busy to serve me ?

"First class service"

First class service. excellent product and nothing was too much trouble highly recommend

"Website is formatted perfectly ."

Website is formatted perfectly .
This makes a massive difference when researching.

Great choices and photos .

Competitive prices

Ten years warrenty



Had just what we wanted

Allowed for ad ons

Order arrived in less than a week.

Amazing customers. Service

Delivery on point.

Most important


Shed is very good quality and easy to fix up.


Extremely happy

"Poor Customer Relations"

I purchased a greenhouse one year ago which was not correctly installed. I dealt with the incorrect installation with the fitter separately, but was disappointed with the customer service I received from Greenhouse Stores (the distributor) and Vitavia, the greenhouse manufacturer.

They were slow to respond to my complaint, and I had to google a different email address to the one cited in my purchase receipt before I got any response at all.

They didn't have sufficient stock to make it easy to send replacement parts. Instead they sent very vague instructions for sourcing replacement glass panes 'from local glass suppliers'. This is not user-friendly for a retail client.

When I had an issue with the greenhouse they were only able to send me a list of how the greenhouse was not fitted correctly, yet my installer tells me that some of your assessment was incorrect.

Furthermore, the assembly instructions are too complicated compared to competitors e.g. simplicity greenhouses.

When I sent them this feedback they seemed to just argue my points rather then take any feedback on board. They didn't even apologise for ignoring my first few emails that went to an email address they don't use anymore - the most basics customer service error!

It doesn't bode well for the after-care of my greenhouse which I hope will last for decades and to need further after-care. I have since heard that simplicity greenhouses are much better and wish I had purchased one of those.