"DO NOT USE THIS COMPANY!!"

DO NOT USE THIS COMPANY!!! Took them over 30 days to deliver our belongings and they doubled the PRICE!!! Horrible company and horrible service....The absolute worst!!!!

"DO NOT USE THIS company SCAM"

DO NOT USE THIS company SCAM
This company will scam you !!! READ THE CONTRACT before GIVING them money .. the salesman tells you one thing like 2 days .. then 2 day’s come on go, we hear nothing call email call email … then they finally call and tell you too READ THE CONTRACT they have 28 days it hasn’t even left the state yet …misrepresenting!!!! Not paying another cent !!!! SCAM!!! then they tell you they don’t know when it will be …. STAY TUNED !!! BBB here we come

"If I could give this company zero stars… LIARS, SCAMMERS. DO NOT USE!!!"

If I could give this company zero stars I would. They are disloyal and dishonest. We used them for our move, and they upcharged us by almost 4K. We are a military family, and my husband is a disabled veteran, who served this country for 20 years. This company took advantage of us, lied to us, and refused to refund us our money.

We were originally quoted 1 thing, then it went up the 2nd time, and then a 3rd time when the drivers put everything on the truck and claimed you used a certain amount of cubic feet. We are not movers, so we blindly trusted them. These are supposed to be estimates, yet they make pay upfront. We paid the initial deposit but then were told we had to pay an additional deposit because we supposedly would need more cubic feet. This is all done prior to anyone even seeing what we needed to move.

When our items arrived at our new home, the driver would not release our items unless we paid the final amount. I found this to be unfair but what can I do? They had our belongings. Once we paid, our items were offloaded and placed inside our home.

After everything was offloaded, the driver told us that we only used 700 cubic feet and not 1300 like we were told and made to pay. He told us to take photos and videos and contact the company right away. We did just that. We contacted Starline and explained what was going on. They told us to email them the video and photos and they would "investigate it" and get back to us. It has been 3 weeks and no response from them. We have called over 6 times and emailed 4 times. We spoke with someone on Friday, he claimed his manager stated that they spoke with us, and had proof we used 1500cf, the said 1300, and lastly 1100cf. 1st off, no one ever called or emailed us, 2nd Which is it 1500, 1300, or 1100cf? He didn't even know what he was talking about. Stating that the "manager" would call us on Monday. NEVER HAPPENED!!!!!!

Today is Thursday and again, I sent another email the night before. Still NO PHONE CALL OR EMAIL!!!!

I have had it, this company does not care who they rip off and will hang up on you when you call, lie, and ignore every email you send.

WE HAVE PROOF THAT WE ONLY USED 700 CUBIC FEET. THE DRIVER IS HEARD ON THE VIDEO ADMITTING IT, WE HAVE PHOTOS!!!!!! Yet this rip-off of a company claims they have other proof. I do not care what supposed proof you have, there is no way we went from using 1300cf at pick up and then 700cf at delivery. When you pick up, you can arrange items however you want to make it seem like we are using whatever space you claim. What matters is the amount we used when it arrived.

PLEASE EXPLAIN HOW A SUPPOSED 1500 CUBIC FEET MOVE THAT YOU CLAIM WE USED AT PICK UP CHANGED TO 700 CUBIC FEET AT DELIVERY. SO, SOMEHOW, WE USED 800 CUBIC FEET LESS. THAT IS IMPOSSIBLE UNLESS HALF OF OUR ITEMS WERE LOST.

We received almost all of our items, we are missing a lamp, and they also damaged our $1,200 Weber Grill, and broke the wheels off.

This company should be ashamed of themselves. How could you lie to hard-working people, especially a disabled veteran? You should be ashamed of yourself.

Also, they are not movers, they outsource vendors. DO NOT TRUST THEM!!! Take a look at BBB, they have so many complaints against them, just like ours, and yet somehow, they are still able to operate.

SHAME ON YOU STARLINE VANLINES!!!!!!!!

Response 9.27.24

1st off the video and photos we sent were after the last item was taken off the truck and placed in our home. Your own driver told us we used 700 cubic feet, he told us to takes pictures and videos of it and is even heard toward the end of the video restating that we used only 700 cubic feet. 2ND, So, my information is correct. LASTLY, You already tried saying this once before and then changed your story. I even resent you everything with time stamp (which you requested) was told someone would "investigate" and would get back to ME AND NEVER DID!!!!

YOU ARE A DISHONEST COMPANY, YOU HAVE DONE THIS TO COUNTLESS MILITARY AND NON MILITARY PEOPLE!!!

"SERVICE MEMBERS BEWARE"

SERVICE MEMBERS BEWARE! Predatory behavior on every level. If I could give 0 stars I would. This company will lie and make things seem great until they have your deposit. Then you are locked in and must accept the rate increases and promises broken. At this point, we are fighting for a refund but have chosen to lose our deposit over continuing to do business with them. They are really that bad. PLEASE DO YOURSELF A FAVOR A DO NOT DO BUSINESS WITH THEM. We have reported to BBB and governor's offices in Florida and our home state.

UPDATE: the response here with an offer for full refund comes with dishonesty once again. I have spent a week communicating with Starline privately through direct email and BBB. They have repeatedly refusing to acknowledge any issues with their employees promising things outside of the contract and leaving customers holding the bill. I was offered a partial refund of $400 (of the $2400 paid) in exchange for removing my complaints and signing an agreement to not talk about it publicly.

"Excellent customer service The trip to..."

Excellent customer service! The trip to Chicago was long, but once we arrived, the crew quickly unloaded everything.. They even made my bed, taking into account my fatigue. That little additional assistance meant a lot. I'd recommend Starline!

"On the big day the movers..."

On the big day, the movers arrived just on schedule. They were a pleasant company. One of them, Mike, took special care with my grandmother's antique vase. I was so concerned about that object, yet he handled it like gold.

"Wow What a wonderful experience Brian..."

Wow! What a wonderful experience! Brian, Dylan, Ben, and Justin came on time, worked really hard, packed everything with care, and brought everything in excellent shape. They were all really kind and friendly. We couldn't be happier with our move from Florida to Chicago. We highly recommend this team! Thank you, Starline Van Lines!

"This company makes me tension-free They..."

This company makes me tension-free. They packed all my office furniture carefully into my new office apartment. They know very well how to do things and what to do in an office setting. I simply gave them a call and informed them of my previous and current locations. They handled everything independently. I gave them a little bonus for their nice decorations.

"Starline packers were so courteous and..."

Starline packers were so courteous and careful. They listed all my furniture serially and packed it nicely. They were protective. They carefully covered the belongings with a long blanket. They are very skilled and professional. Carefully, they handled all the work. I don't need to assist them in any way. Perfectly, they relocated all my belongings. Great!

"The Starline Van Lines agency is..."

The Starline Van Lines agency is very professional. Two months ago, I hired some members for our home storage. Wow, they give nice service. If we do, it may take us 5 to 7 days. But the Starline Van Lines team did it within one day. Members are very humble and careful. I'm grateful for their behavior. Members are so kind.