"While I needed help with a..."

While I needed help with a moving company, one of my friends suggested Starline Agency. I confusedly called them and hired them for my family shipment. They come within an hour. Very quickly, they packed, stored, and moved to a new place. They store all my furniture beautifully, without any damage. I'm happy that the cost was also reasonable for me. It's really nice.

"Starline Van Lines is always the..."

Starline Van Lines is always the best moving agency. I hired them three times for my office location and my family apartment changes. They did their best and made quick moves. They packed all of my belongings in two hours and moved to a new location. The team members are very careful and protective. I must give this company a five-star rating. This agency is the best for me. Thank you.

"Lost $800 Do not use them!"

ref # S5978167
I put a refundable deposit down of $800 and asked to cancel and get refunded within the refund window. The refund was approved by their online billing team via email but then never issued. I have followed up via phone call over 50 times and they keep saying to send an email reminder as the billing team can only be reached by email, they do not have a number and they are unable to contact them to assist me. I have sent numerous emails asking for my refund or even just an update on my refund with no response. The refunds are supposedly processed on Fridays according to their costumer service team. I paid the deposit on Thursday, April 25, 2024, and asked for the cancellation and refund on Friday, April 26, 2024. It has been months of me trying to get my money back.

"Think twice before you ever use this…"

Think twice before you ever use this company. Don't be fooled by the four star review because it's false. Look at reddit reviews. Wish I had.
Is a brokerage it's not a Moving Company. They sign you up take your first third. Then they're done with you. Communication at this point will almost cease to exist. I did not get notification my shippers were even arriving. When you call customer service, you're gonna get the runaround. It isn't an office full of people waiting to help you. It's remote workers from the home with no information. They will tell you you need to talk to so-and-so, but that person's off today so they'll call you tomorrow of course they never do. When you call the customer service number if you're on hold, they'll ask you and get back to you... They never do.
When I signed up for the service, I was moving 350 Acu ft Feet Or a total of $2500. Three days before my pick up, it changed to 450 and $3500... Basically, just as a pad. They want to make sure that they reserve enough room for your stuff on the truck. Is there explanation? Well, guess what happens on the day shippers arrive to pick up your belongings... The gentleman does a visual price again. My five extra boxes added 400 cu ft And my new total is now $5000.
Communication at this point will cease. I have my things in storage for 30 days and I don't even know where to call to have them shipped. Worst company ever Worst company ever ever ever.
Sadly, I've given him $3000 at this point.

Edit so that I can reply to this bogus reply.
Such BS, showing more lack of
Integrity of a shady company.
I said four pieces of furniture and everything else boxes. My initial contract was for 350 ft.³ for 2500. Three days before my belongings were to be shipped we added 100 more cubic feet and a new total of 3500. Pick up they visually did an assessment and said I had 850 ft.³ and my new total was 5000. Whereas I might've had more, I didn't have twice as much. I maybe had 10 extra boxes there's no way that added up to 400 ft.³.

Additionally, in regards to communication, yes, I am grateful that someone actually answered the phone today. Because I have actually called eight times. I have left four messages with Starline, And three messages with Vanguard, who they broke my belongings to. Today I got someone to answer the phone. Maybe my belongings aren't being held hostage. There's no way that communication has been satisfactory for the last 30 days. I can't get anyone to answer questions out of eight phone calls. I've talked to someone twice. Today, one of them.

Due to the increase in cost, I'm now trying to take my belongings to Colorado instead of West Virginia from Washington state. I was told I probably would not receive a refund or discount even though I'm only going half as far. My belongings are actually supposed to ship by this coming Tuesday and my guess is they won't. Since no one's communicating with me, despite this representative from Starline has indicated. Don't be sucked in. On Friday, July 12, I called three times trying to find out what time my items would be picked up. I was not given a time and assumed that it would be picked up on Sunday instead. They require a commitment. When I didn't get my answer on that Friday, I assumed I had an extra day and that they likely would be coming on Sunday. I left a message Saturday morning at 8:30 to find out what was going on. No message was returned. So I called back at 12 o'clock. They indicated oh didn't they tell you they're coming between 10 and two. So this associate of the company thinks that's good communication, Again, I'd say run.

Between the lack of communication and regarding picking up my stuff, Changing location because of the up charge and being ripped off regarding cubic feet, And this gentleman has just indicated to indicate that it's my fault.... Says a lot.

"BEWARE of Starlines Vanline and Their Affiliates (Green Van Lines & One Stop Relocation)"

I had an extremely disappointing experience with Starlines Vanline and their affiliated movers, Green Van Lines and One Stop Relocation. My move, which should have been straightforward, turned into a nightmare. Here’s what happened:

Unreliable Quotes and Bait-and-Switch Tactics: I initially received a quote of $2800, which I chose over a $3000 flat rate offer because I was assured it was a "Binding to Not Exceed" price. However, just two days before my move, I was quoted $4428 despite no changes in my inventory. On moving day, this quote inexplicably jumped to $6400. This massive increase felt like a bait-and-switch tactic and was completely unacceptable.

Overcharging on Cubic Footage: The movers claimed they used 1100 cubic feet of space, but after measuring it myself in front of them, I discovered they only used 768 cubic feet. This discrepancy led to a $2000 overcharge. I sent them videos as proof and requested a refund, but they denied my claim without any valid reason.

Damage and Loss: To add insult to injury, they damaged half of my belongings and lost other items. The lack of care and accountability in handling my possessions was appalling.

Despite my attempts to resolve these issues with them directly, they have been unresponsive and dismissive. If you value your belongings and your peace of mind, avoid Starlines Vanline and their affiliates. They are untrustworthy and unprofessional. STAY AWAY!!!!!

"It's a pretty good experience with..."

It's a pretty good experience with them. Mark and his team are amazing! They pack things so well, nothing gets broken as they treat all of your belongings as their own and they are very polite as well. I would recommend this team at Starline! All the best!!

"Thanks a lot guys Daniel and..."

Thanks a lot, guys! Daniel and Max did a great job. Not only did they pack everything with care, but they were also able to easily move me from a three-story walk up building. Overall, it is advisable to hire them for your next move

"Brian Justin William and Albert were..."

Brian, Justin, William, and Albert were nice! I give them a perfect 10 out of 10 and highly recommend them for any future moves. Excellent service, very fast, professional, and modest! A plus!!!

"Without hesitation you can hire the..."

Without hesitation, you can hire the Starline Van Lines team for your new shipment. They are incredibly friendly and meticulous individuals. As they promise, they work. Really good.

"Hey Justin William and Albert Thank..."

Hey, Justin, William, and Albert! Thank you so much, guys! For their careful and quick work, my family became very happy with our new move. Really great.