clayton Horsnell

Interior, Garden and Utilities
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752 reviews
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Customer Reviews about

clayton Horsnell

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Tony

1.00/5.00

"Disregard for data protection regulations"

I placed an order with tradeplumbing in 2012.
I unsubscribed from their marketing emails in March 2014 and received an email confirming it.
I then received another 3 marketing emails in 2014 after I thought I'd successfully unsubscribed.
I tried unsubscribing again in December 2014 and again received an email confirming I'd been unsubscribed.
I received another marketing email in 2016.
I sent an email to sales[at]tradeplumbing.co.uk on 2nd February 2017 to notify them of the issue with their unsubscribe process and to request that I be manually removed from further communications. I didn't receive a reply.
I received more marketing emails in April and July this year.
This time I decided to just hit the "report spam" button in Gmail and leave this trustpilot review, in the vague hope that this might make tradeplumbing take more notice of data protection regulations.

Update 29th November 2023:
Following Trade Plumbing's response I received another marketing email on 20th November. At least this time it went into my spam folder.

31/07/2023

Chris

5.00/5.00

"Helpful chat line with real person who…"

Helpful chat line with real person who knows the products, or will find out for technical advice on spec. Fast delivery of Carisa vertical radiator but wrong one delivered (a much more expensive mirror version!). Error soon corrected at no extra shipping cost to me.

07/07/2023

Rick

5.00/5.00

"Very clear website."

Very clear website.
Had in stock what I required and arranged prompt delivery with great communication .
Tank arrived on day agreed . Delivery driver had everything securely fixed down in the van so no damage etc

30/06/2023

Troy Dunlop

5.00/5.00

"Arrived the next day as promised"

Arrived the next day as promised. All good.

07/06/2023

Dabi C

5.00/5.00

"Good quality and price"

Easy to use website. Good price and excellent quality product.

17/05/2023

stephen j barnes

5.00/5.00

"Goods arrived on time and were exactly…"

Goods arrived on time and were exactly what was ordered

11/05/2023

david Williams

5.00/5.00

"great service good price"

great service good price

30/04/2023

Fred

5.00/5.00

"Confidence inspiring"

They were very willing to check the spec of the product on their shelf when I rang to check. Having confirmed the fittings for the pressure reducer, they said to order on line before lunch and it would then go that day. It did and I received it and fitted it the next day. Great cooperation and service. Thanks.

14/04/2023

Daz3223

5.00/5.00

"Trouble free purchase"

Had a little problem with billing initially, not Tradeplumbings' fault but my mind was put at ease with a quick email to customer services.
I ordered a radiator which was not a normal sizing and I could only find it here. Pricing was reasonable and delivery was next day, awesome.

11/04/2023

J. Kent

5.00/5.00

"Good website, fast despatch and delivery"

Very pleased with the service from Trade Plumbing. Will use them again.

28/03/2023
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