Burn It Up Vape Store

Food Industry and Retail
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298 reviews
Overall Rating
Customer Reviews about

Burn It Up Vape Store

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john march

4.00/5.00

"product seems fine .but"

product seems fine , but was not the make i ordered

20/03/2024

Shay Miah

1.00/5.00

"Not a good start."

Not a good start.

Ordered a few items. Then delivery took forever. I was out of juice for like 4 days then had to buy locally as my order was taking too long to come.


Then when it did arrive I was missing about 4 items.


They were refunded, but that's not the point. I want what I ordered not half an order .

19/03/2024

Abid Awan

1.00/5.00

"Half order recieved. Slow delivery and poor communications and poor customer service"

I ordered on 28/2 then received email on 3/3 to verify ID which I did the same day. I didnt hear anything until I got email on 7/3 saying its been shipped then received on 8/3. I only received half my order and a note saying stock issue/refund. Why did this take 10 days to notify me of a stock issue? I eventually received the refund on 11/3 for items not shipped. The whole thing took nearly 2 weeks. This is very poor customer service and poor communications.

19/03/2024

Pamela

5.00/5.00

"Had a slight issue with something and…"

Had a slight issue with something and it was rectified with in hours. Excellent customer service!

18/03/2024

Jude Darby

5.00/5.00

"Excellent customer service"

Excellent customer service, great product and arrived quickly

11/03/2024

Nigel Richardson

5.00/5.00

"Can't fault "

Tbh, it didn't go smoothly, as I was sent the wrong item. However I was then sent the correct item and was told I could keep the item I was incorrectly sent. Ultimately bvs will have made a loss on my purchase.

But there was no arguing, I informed them of their mistake with pictures, and they rectified it, simple as.

For that 5 stars and I will be back

07/03/2024

Mr Simon Timms

5.00/5.00

"Quality service "

I was apprehensive at first as I haven't used them before, however the receipt was sent straight away and the rda arrived alot quicker than expected. Great service.

02/03/2024

Stephen

5.00/5.00

"Great site easy to use and quick…"

Great site easy to use and quick service.

29/02/2024

customer

1.00/5.00

"Terrible service"

Terrible service, you can't get to speak to anyone via phone, chat or e mail. Appalling, they take your money and then don't want to know. I wouldn't even give them 1 star if I had a choice.

29/02/2024

david

5.00/5.00

"Quick and good quality products supplied"

Quick and good quality products supplied

26/02/2024
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