Burn It Up Vape Store
john march
"product seems fine .but"
product seems fine , but was not the make i ordered
Shay Miah
"Not a good start."
Not a good start.
Ordered a few items. Then delivery took forever. I was out of juice for like 4 days then had to buy locally as my order was taking too long to come.
Then when it did arrive I was missing about 4 items.
They were refunded, but that's not the point. I want what I ordered not half an order .
Abid Awan
"Half order recieved. Slow delivery and poor communications and poor customer service"
I ordered on 28/2 then received email on 3/3 to verify ID which I did the same day. I didnt hear anything until I got email on 7/3 saying its been shipped then received on 8/3. I only received half my order and a note saying stock issue/refund. Why did this take 10 days to notify me of a stock issue? I eventually received the refund on 11/3 for items not shipped. The whole thing took nearly 2 weeks. This is very poor customer service and poor communications.
Pamela
"Had a slight issue with something and…"
Had a slight issue with something and it was rectified with in hours. Excellent customer service!
Jude Darby
"Excellent customer service"
Excellent customer service, great product and arrived quickly
Nigel Richardson
"Can't fault "
Tbh, it didn't go smoothly, as I was sent the wrong item. However I was then sent the correct item and was told I could keep the item I was incorrectly sent. Ultimately bvs will have made a loss on my purchase.
But there was no arguing, I informed them of their mistake with pictures, and they rectified it, simple as.
For that 5 stars and I will be back
Mr Simon Timms
"Quality service "
I was apprehensive at first as I haven't used them before, however the receipt was sent straight away and the rda arrived alot quicker than expected. Great service.
Stephen
"Great site easy to use and quick…"
Great site easy to use and quick service.
customer
"Terrible service"
Terrible service, you can't get to speak to anyone via phone, chat or e mail. Appalling, they take your money and then don't want to know. I wouldn't even give them 1 star if I had a choice.
david
"Quick and good quality products supplied"
Quick and good quality products supplied
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