"Credit balance stolen! "

Wanted a spare PAYG, this worked for a while, even overseas recently, went to use the phone yesterday, credit had all gone, data switched off, no usages since 29/2, £10 credit disappeared! Customer service useless, unreliable, about to port out to another provider as need to keep the number active. Appears to have transferred to NOW telecom as the old CS number is no longer active.

"Multiple issues with RWG mobile"

I have had many issues with RWG Mobile over the past few months including billing errors, and there is no customer service at all. I recommend going to the communications ombudsman website to get issues resolved, use the drop down to enter RWG and let them know of your issues. They can get issues corrected and even get you compensation.

"Do not use this company - you will lose money"

I had no service since mid-February. Had a PAC, which was supposed to last until June, but it expired in April. Just before Easter 2025 I was finally able to get through to NOW mobile support line - it used to disconnect after 10 minutes on hold, but seems to be fixed now. A chap did something, and I was able to request a new PAC and transfer my number to a network that actually works. I urge you to do the same as soon as possible if you don't want to risk losing your number and all services that may be linked to it.

Still no response from RWG - not by e-mail, not on Facebook. Stay away, it used to be a very good company, but since December 2024 it's a scam - you will lose money if you buy from them.

"Great help and precise instructins…"

Great help and precise instructions from Hassan,
Works fine now.
Thanks
Simon.

"PAYG deactivated for no reason"

My PAYG sim card somehow got deactivated even though it still had plenty of credit in it and I use it weekly. No customer service at all and ignored my requests to fix my account/sim. Do not deal or buy from this company they are basically non-existent.

"Good once but now - Just Don't Bother"

I had been with RWG Mobile for a few years and the customer service has been fairly good.

Recently, in common with many other people this support has become non existent. I had a problem with my account being unable to make calls. Twice I contacted RWG, once by email and once by their online contact form. A big fat zero response to either, even after several weeks and no reply from their support phone number either.

Therefore, I consider that this company is not worth bothering with now, unless you want to be stuck on your own with no solution to your issue.

"No response…"

I emailed them on Monday to reactivate my sim. No answer yet, sent a chaser email too. Looks like something is going badly wrong there.

"Getting a refund"

To answer Vic Fosters question about a refund I would say he has no chance.
My RWG mobile hasn't worked since mid February and despite numerous emails both from their own online help page and from my own email requesting either a new sim, refund of £30 paid on one of their double credit promotions or repair of the number that isn't working, I have not had one single reply. I also sent recorded delivery letters requesting a refund - no reply.
I then emailed Now Mobile as they would appear to have taken over RWG ?? asking for a new sim paid for from my account - no reply!!
RWGs attitude to their customers is absolutely unbelievable. Considering their double credit promotions they must be very close to being a scam.

Surely this company should be investigated by trading standards or the ombudsman.

Anyway, good luck to Vic if he decides to get a refund, he'll need it.

"Was good - not now though "

I've been with RWG since September 2022, on PAYG non-contract. Until recently all has been fine. However, recently people have experienced problems calling me - they get no dial tone and I get no missed call message. The Newport number beginning 01633 has a voicemail, directing you to either a London number or 669, the NOW customer support number. I was told by them that indoor reception is not as good as outdoors which may be an explanation. I emailed RWG customer support on 27 March, received an auto reply with a reference number but have yet to hear back. Does anyone know if I change provider will RWG refund any credit on my card?

"No problems"

I note there are a lot of negative reviews, but I have had no problems. I ordered the sim in late Feb, it arrived two days later, when fitted it worked straight away, no need to activate it. At only £2/m, I'm not aware of a cheaper alternative. What's not to like.