"I had a very disappointing experience…"

I had a very disappointing experience making a claim. I was asked questions, then they kept asking the vet lots of questions. They have excluded so many things from my dogs policy now even though her x rays ( according to my vet) did not show anything terrible apart from wear and tear in a 9 year old dog!).
Got paid out in the end but it was hard work!

"A smooth experience "

After the initial setting up of the claim everything ran smoothly. My vet practice was able to arrange and manage the claim directly with Insurance Emporium. When I had a query, Insurance Emporium answered the phone promptly and answered my questions speedily.

"The experience of losing my dear little…"

The experience of losing my dear little dog Nylah in such tragic circumstances put a insurance claim the last thing on my mind but emporium where so kind and paid extremely fast when I get over this loss will buy a another little dog and hopefully use this insurance company again

"Good service"

No problem getting insurance for my dogs and no problems with the claims. Highly recommend

"Staff was helpful"

Staff was helpful and gave the information I requested.

It would have been nice to have been advised that you'd moved my horse to the Veteran Plan; I was not aware of that.

Would have been nice to have paid the full claim rather than leave me with £1k to pay; in my opinion you should have paid for both loss of use and euthanasia due to medical condition.

Overall staff was great though.

"Wouldn’t use any other company "

They were so helpful, paid straight to the vets and I didn’t have to do a thing except fill out forms. They paid out exactly like they said they would, I didn’t have to wait very long either, they cover almost everything to do with my horses treatment.

"Poorly Reggie "

This was the first claim we had to put through and the process was a lot easier than I thought. Our vets were very helpful and the process was very smooth.

"Long time to process claim and a lot of…"

Long time to process claim and a lot of deductions from the original claim amount

"First class service "

We've been with Insurance Emporium for nearly 20 years and have always had friendly excellent service in particular during 3 years of treatment for 2 elderly blind and diabetic Yorkshire Terriers. They now take of our 2 year old Yorkies. They are competitively priced and offer great value for money

"Great claim experience "

Had to claim but was dealt with sympathetically, calmly and quickly. Highly recommend