"Excellent service, professionally handled."

I found Emporium extremely user friendly - they explained the processes; we had regular contact via email as to the progress of our claim - there were in fact two claims - one where we had already paid the vet directly and then another where we requested that they reimburse the hospital directly. Both of these transactions were carried out with professionalism and speed. We could not have asked for more.

"Easy to deal with both on email and…"

Easy to deal with both on email and telephone, claim settled extremely quickly

"Couldn’t have asked for more… 10/10!"

Couldn’t have asked for more… 10/10!

"Prompt service lovely advisor that I…"

Prompt service lovely advisor that I spoke to only negative is had I not rang to ask if that was the best price for my renewal they would have happily charged me what my new quote was but by ringing they reduced the increase by £5 per month so definitely worth a phone call

"Excellent customer care with real…"

Excellent customer care with real empathy at a time when losing a pet can be vey upsetting.

"I was kept informed about my claim…"

I was kept informed about my claim along the way, but several decisions were made that weren't discussed with me. Why have you decided you won't cover my dog for any heart related condition, when her problem was with a growth on her ear?! And why was an extra payment taken off for an extended consult?

"Really easy to claim and processed…"

Really easy to claim and processed efficiently

"They were very helpful and gave advice…"

They were very helpful and gave advice on how to fill my claims form .

"Great Company"

Have recently had to make a claim for my cat. Dropped the forms off at the vet, received a email from Emporium the same day and basically was paid within a week. I was so impressed as I have my dog insured with Many Pets and had to make a claim for a similar amount and waited 9 weeks!

"Simple and stress free process "

My claim was very easy to submit and I received my payment within a week too. Making it a very simple, stress free process.