"I have consistently been impressed with…"

I have consistently been impressed with Sian and the team's level of support. Every time I reach out, they are not only helpful but also incredibly informative. Their willingness to assist is always evident, and they are genuinely happy to provide guidance whenever needed. A truly reliable team!

"Great service"

Great service. Jessica always sends us the payroll on time and helps with any queries we have.

"Neat little app!"

What a neat little app they have made! Absolutely love sending out my invoices and sending in my receipts. Super super easy to use and saves me so much time.

"James has been very helpful in helping…"

James has been very helpful in helping me get back on track, in a world where we work more and more for less and less and having dealt with several unprofesional accountant's, id say its worth the money

"Why isn't all accounting this easy?"

I have had about 5 accountants in the last 10 years of business and they've all been difficult to work with, but these guys has made this all so easy and they're always so friendly. Thanks to all of the team.

"Pleasantly surprised"

Wasn't really sure at first, but as I got into the habit of sending my documents in every month, it was all so easy. Now I barely even think about my tax great service, thank you to the whole team.

"Very helpful"

Very helpful team who know what they are doing. Have recommended to my friends.

"Avoid if you need a reliable service"

I signed up with Mazuma in November 2023 and was never informed that they would automatically apply for a filing extension to April 2025. If I had known, I would have gone elsewhere.

I first emailed on 29th January asking for an update—no response. Later, I was told that someone had spoken to me about my self-assessment, but I have never requested or engaged their services for self assessment. It appears someone on their end has falsified records as I received no call from Mazuma. When I questioned this, I was told the person who gave me this information was new and incorrect—yet no one explained why I had no reply for two weeks? And why are their staff not being properly trained? Either someone is lying or incompetent.

I am in the middle of a house purchase and urgently needed my company accounts on 31st January for the mortgage application, but I have been passed around with no ownership or follow-up. Despite repeated calls and emails, there is zero accountability—just excuses and deflection.

Customer service has been appalling. They make in my opinion passive-aggressive responses to reviews, blaming customers rather than taking responsibility. I was promised a call today—no call came. I have called three times today with no answer.

Yes, they offered me a two-month discount, but that doesn’t solve the issue. I need my company accounts, and after a month of now chasing empty promises, I am still getting nowhere. Avoid if you need reliable service. Looks like my house purchase will be falling through, all because of Mazuma's misinformation and lack of follow up. Great sales pitch - terrible service.

"I wanted some more information…"

I wanted some more information regarding my account and I organised a call with Mazuma. I spoke to Scott Connor who was very helpful and patient and explained everything clearly and he was kind enough to email me all of the details of our conversation after our call ended. Very helpful, polite and much appreciated. Thank you!

"I had a fantastic experience working…"

I had a fantastic experience working with Lily Cope from Mazuma! She provided exceptional support and service, ensuring that I received all the necessary information promptly and efficiently. Her professionalism, responsiveness, and willingness to go the extra mile truly made a difference. I highly appreciate her assistance and would definitely recommend her for outstanding customer support.

Thank you, Lily!