"Technology that enhances communication"

The Mazuma app provides a secure messaging system that keeps all our communications organised in one place rather than scattered across emails. Their document sharing platform eliminates the back-and-forth emails trying to send large files that exceed attachment limits. The notification system ensures I never miss important messages without having to constantly check for updates. This technology integration enhances rather than replaces the human communication that's essential for effective accounting support.

"Stress-free accounting at last"

Running a small business is hard enough without worrying about HMRC deadlines and tax forms. Mazuma handles all that stuff for me now and sends reminders when they need info from me. The online system is straightforward to use, nothing complicated. I wish I'd found them sooner!

"Exceptional tax support"

When I received an unexpected tax bill that seemed wrong, my Mazuma accountant investigated immediately. They identified the error in HMRC's calculations and handled the entire appeal process for me. Within three weeks the incorrect bill was cancelled and the matter resolved completely. Their responsive support saved me thousands of pounds and countless hours of stress.

"The is the worst company I’ve ever…"

The is the worst company I’ve ever worked with. Be careful they take a £150 per month subscription and have completed inaccurate reports. After trying to resolve I have no answers to why they got my accounts so wrong. No one answers you, my VAT report was forgotten and now I’ve tried to cancel they are not acknowledging it after 2 weeks of chasing. I’m so upset, they have cost me so much money and time. My new accountants work with me personally, understand the business and it is completely the opposite to this company. I have written a complaint and again nothing for them but pointless holding emails. I am going to trading standards next as it is not okay.

Update:

In response to emailing the feedback team I have done this several times and they just say they are looking into it but never get back to you. I have no answers to why my accounts were so wrong and a month has gone by. I have provided my details to mazuma through trust pilot link. This is about saving future customers time and money. Which is the purpose of the review. The company do not care when they get things wrong they just cause stress and upset but continuing to say we are looking into it. Maybe actually provide answers and resolve would save a lot of upset. This could have easily been resolved when I first made contact.

"Made tax deadlines painless"

Tax season used to throw my entire business into chaos as I scrambled to gather information and complete returns. With Mazuma, tax deadlines pass by almost unnoticed as everything is prepared well in advance without last-minute panic.

"Accountants who actually care"

My Mazuma team seems genuinely interested in helping my business succeed, not just processing numbers. When I was struggling during COVID, they helped me apply for all the right support programs. They're more like business partners than just service providers.

"New business financial clarity"

When I launched my business, I had no idea how to track if I was actually making money or just creating the illusion of success. Mazuma's clear reporting showed me my true financial position from the start so I could make adjustments before developing bad habits.

"Time-saving automation features"

The recurring invoice feature has eliminated the manual work of creating the same invoices for regular clients each month. Bank rules automatically categorize common transactions so I don't have to manually sort routine expenses. The smart scanning technology correctly identifies and categorizes receipts with minimal input from me. These automated features collectively save me at least 5 hours every week that I can now spend on actual revenue-generating work.

"Excellent vat support"

My business has complicated VAT requirements that confused my previous accountant. The Mazuma team sorted everything out and now my quarterly returns are always on time and accurate.

"Someone always available"

I've never had to wait more than a day for a response to my questions, even during the busiest tax periods. My emails get thorough replies rather than generic template responses that don't actually address my specific concerns. When I needed urgent help with an HMRC letter, my accountant called me back within an hour despite it being late Friday afternoon. Their accessibility gives me confidence that I'm never truly on my own with financial challenges.