"Joy did a great job!!!"

Joy did a great job!!!

"Great customer service. "

He provided great customer service and went the extra mile by calling me back when we were disconnected.
He presented all of the options i had and stayed with me through the process.
Great customer service.

"Warren Reynolds helped me to get refund, thanks!"

Warren Reynolds helped me to get refund from Expedia. It was an extremely difficult case because Expedia used third party HotelBeds. Warren is very very very professional, persistent and determined to help, his passion and determination impressed me a lot. I finally got the refund from Expedia, but without Warren's hard work, I would not get it. It was $1232 which is a big money. I can't say enough thanks to Warren! His attitude makes him the best employee that you could ever get! Thank you Warren so very much! This is for booking reference #72061817497329.

"Ms. Anne"

Ms. Anne was great to work with she made this a easy and comfortable.

"Scam company"

Scam company. They tell you you that they will do things for you if you pay them money that can be done for free if you contact the real people where you've booked your reservation from. Pretend to handle all the reservations from all the travel agencies and charges money for services that are done absolutely free of cost. What they do is they connect chat directly with the travel agency of the airline that the passenger has booked it from and charge for things that can be done for free if the customer instead of contacting infinity travels contacted their real agency they've booked it from

"The agent I talked to was very polite…"

The agent I talked to was very polite and helpful his name was Peter

"Bill was so so professional and nice…"

Bill was so so professional and nice and patient in my tragic situation Bill was easy to work with yes I would love to work with Bill again.

"My trip has had to be rescheduled"

My trip has had to be rescheduled, I added bringing my Chihuahua then she died and I had that cancelled and I needed a car to drive me from Porto to Chaves, my destination. I worked with Roger to accomplish all this. He was AMAZING!! He explained everything and was more than patient when he justifiably could have lost it.

David went over all the final arrangements to ensure we had it right. Of course it was right. Roger did it!

"I liked Paul’s resolution of my…"

I liked Paul’s resolution of my problem. I disliked Marco’s previous attempt to charge me for same.

"Phone representative as very helpful"

Phone representative as very helpful. He went above and beyond to assist me