"Frustrating waste of time "

Ordered and paid for a jumper 10 days ago. At that point I received an order confirmation that does not give any details about delivery. No communication since. I feel like I may have been scammed.

Update- I chased up my order and received a rather unclear explanation about it having been held in the depot after maybe having been lost or damaged in transit. The order was automatically cancelled and on a positive note, I have now got a refund. The ubiquitous Sam at Ragged Priest customer service also offered me a 10% discount if I wanted to reorder the item. I don’t have any confidence in Ragged Priest to fulfil any order I place so much as I liked the thing I was trying to buy, I have no intention of placing any further orders with them.

"they’ll do whatever they can get away with tbh."

I ordered a skirt off them, the skirt goes missing, I contact them weeks later asking what’s happening with the skirt and they admit it’s lost and that they will send another one. I say no need to send another one, I don’t want it anymore, just refund me. They ignore my emails, skirt gets delivered, I now have to pay postage fees to return it as they don’t offer return services and now it’s been two weeks since I returned it and no refund. It’s giving they’ll do whatever they can get away with tbh.

"NO RETURNS TEAM/SCAMMERS"

Wish I could give it 0. There’s no return team just an automated message and after that you’ll get another one but from fake ‘Sam’. So if you do send something back good luck with getting your money back!
they’re also taking advantage of the DPD update to get away with it. Provided Klarna with my tracking details and The Ragged Priest have tried to claim that it’s invalid despite my DPD driver taking a picture of it at their warehouse. Just hope if you do have your parcel, pray that it fits.
Update! It’s been almost two months and I’ve still not received a refund. I get a different answer every time I email them

"Really poor experience.."

Really poor experience... Ordered a dress for my gf. The sizing guide said the model was 5'9, my gf is 5'10 and more muscular than the model, but we ordered the same size as she likes her clothes tight. The dress came and its 1-2 sizes too big, meaning the size guide wasn't at all accurate.

Then had to return at my own cost, which is where the fun really began. Contacted them to ask whether they received it, to which they said no. "That's funny", I thought, as the tracking says it was delievered. They then tell me returns can take a week to log after receipt - why on Earth it would take a week to register a return is beyond me, they must be very busy!! I then ask for an update, to which they respond asking for the tracking for a second time, then they say the return must've been signed for by another company and I have to contact Royal Mail for more info!

Shambles. As others have said, nice clothes that are completely let down by the awful customer experience. Unlikely to bother again.

"Great quality"

I saw this brand on instagram, and ordered a fur coat. It arrived quickly (less than 3 days with standard delivery) and the quality is great, super warm and looks even better than the photos!!!

"My first purchase"

This was my first purchase and I am very satisfied with both - the product and the speed of delivery (to Poland)!

"Terrible customer service"

So like the other reviews I've had massive problems with customer service and delivery. Ordered something 6th Feb, it's now the 25th and I've not received it and they have only provided copy/paste answers to my multiple emails. It appears to be a dpd issue - looks like they lost it, but I need RP to resolve. I've ordered other things without issue so seems like if you're lucky they get to you, but I need to return some stuff and I'm now really worried about getting my money back.

Edit: sure enough I returned 2 items and 6 weeks later no sign of a refund. They are claiming a backlog from Christmas returns (it is currently mid April). DO NOT BUY FROM THEM, TOTAL SCAM

"Order non-arrival and no refund "

Probably one of the worst experiences I have ever had purchasing from a streetwear UK brand.
I urge anyone who reads this review and all the other one star reviews to really consider ordering from them as they feel and act like a SCAMMER company.
I have ordered 5 items of clothing on January 25th and since then I have received nothing but empty promises about my order arriving (for context today is Feb 19 and I still do not have any updates on my order). I received tracking info from DPD, however, when I got in contact with them they never actually received my parcel through their system and only received the information from the warehouse.
The person from customer service I have been inn contact with is Sam, and in the beginning the conversations were okay until he started ignoring my emails and instagram messages. This is unacceptable as this is a problem the brand has created and now they are refusing to solve it.
I sent multiple emails and messages with PROOF that my order NEVER arrived, that I NEVER received any proper tracking info and that DPD NEVER received my order in the first place. What Sam proceeded to do is tell me that my order has been delivered to my safe place and sent me my own tracking info which DOES NOT SAY THAT MY ORDER HAS ARRIVED.
I sent them a lengthy email yesterday requesting a full refund if the clothes do not arrive by the end of this week and if I do not hear anything back I am really considering to take some form of legal action.
It is absolutely absurd scamming people and especially students out of their money. Right now I am out £145 and still have no clothes or items to show for it.
I am beyond disgusted at how this situation has been handled and I think the cherry on top of this is that The Ragged Priest has NO formal complaint procedure that customers can follow in case they are in a similar situation.
I do hope that The Ragged Priest reads this review and that other people read and see this and do not order from them because at the end of the day, £145 is too much money and there are other companies who excel in areas where this brand lack, such as customer service, complaints etc.

"Really poor returns"

I love The Ragged Priest clothing and have ordered bits and pieces when I can afford them. However, their returns system is really really poor. I have had two ‘exact’ responses from them regarding my return which I suspect is AI or ‘Sam’ has a template they bung out each time they receive an email regarding a return. My return sent 24 hour tracked was received over a week ago and I have had no response about it being received or the elusive refund. It’s poor practice and honestly it’s a shame. If you have a returns policy of 14 days, then you need to acknowledge when goods have been returned and then refund within those 14 days or change your policy.

"Astonishingly bad experience "

Astonishingly bad experience from start to finish. Ordered some clothes over 4 weeks ago now. 2 weeks of silence - no tracking, no response to emails. I emailed again requesting cancellation of the order before dispatch. Then receive a copy and paste email response about system errors and staff shortages, all the while they are deleting comments off all social media and ignoring customer emails. They are breaking consumer rights left right and center, completely ignored my multiple requests to cancel, eventually shipping the order 4 weeks later. Incredibly sly customer service, complete lack of response until it benefits them. The second it was actually delivered, they suddenly emailed me—after ignoring me for days—to inform me my payment that I disputed would be charged. Clearly, they only care when they’re about to get paid! When it arrived, items are missing and I now have to unfairly pay to return them when I requested to cancel numerous times and they admitted fault and failed to find a resolution. Have disputed with Klarna and reported them to trading standards as they are clearly breaking Consumer Rights. Avoid buying from them unless you want your money taken for nothing. Terrible company, their business practices are completely unethical