"no customer service."

I received a jumper that wasnt as long as advertised- I returned it for a refund - postage at my own expense ( which is not ok at all)- one week later the parcel arrived back at my house.
I contacted the company and have received no response.
I am very unimpressed and will never buy from them again and would advise people to avoid them.

"Great service given the situation"

Working in customer service for a very a long time, I know how hard it is to deal with an influx of unhappy customers.
I placed an order originally in the middle of January and was surprised there was no tracking info or follow up emails regarding my purchase after a week. So I emailed the customer service team who did take a few days to reply but Sam, the advisor who responded to my email, was very honest and open with about the situation. They had sickness in the team and a system error meaning my order didn’t process correctly through the system. She reassured me that if there was any update she would let me know as soon as they knew. They were waiting on all tracking information from their warehouse and when she had that info she sent it to me straight away. Eventually my order did arrive about two weeks after the original purchase date.
I can imagine this has been a massively stressful time for the whole team at The Ragged Priest.
I have seen comments on their socials calling them scammers and to never buy from them because they steal your money and that is simply not the case.
I’ve been shopping with them for years and this is the first hiccup I’ve ever experienced and even then it was dealt with professionally.
I would just implore people to shop with patience and kindness. I can understand the frustration but when there is only so much a company can do for you because they are having massive system errors then you have to accept it.
I’d just like to say thank you again to Sam and the team for persevering during this tough situation.

"Avoid, avoid, avoid"

Continuing with the theme of an awful company to deal with. Returned a top for an exchange on 28th December and still waiting. Finally got a confirmation on 31st of January to say it had been shipped but 12 days later no sign of it and no response to my numerous emails. The one and only time I will ever deal with this company. Avoid at all costs.

"Easy & Fast"

It was super easy to shop and checkout, plus my item arrived super fast

"sly company"

i would like to think i’m quite a reasonable person. i will give companies the benefit of the doubt on a lot of occasions and 9/10 situations organically sort themselves out with a resolution that helps both the customer and the company. however, my patience with ragged priest has ran dry and this is coming from a previous happy customer.

i placed an order on a fur coat and had the money prepared to taken out, but never received a confirmation email. i messaged the company on instagram and email them and only got one response where they asked me for more details. since then, ive found out they’ve silently cancelled the order without my knowledge and now the size i had ordered had sold out. honestly, im never going to be ordering from this company again. i’ve had issues with a lack of communication from this company for a while now but this is my last straw. the complete lack of transparency is astounding, really, and i don’t recommend this experience to anybody.

"I would give no stars if l could"

I would give no stars if l could! Do not touch this company who steal your money! You place an order in good faith that you never receive and they do not refund! Absolutely disgraceful

"SCAMMERS DO NOT BUY"

Wish I had read these reviews and also social media reviews before I bought ! Total SCAMMERS taking peoples money and not sending anything . They need shut down ! Disgusting

"Absolutely awful experience…..ordered 3…"

Absolutely awful experience…..ordered 3 weeks ago nearly £300 worth of clothing….chased three times…nothing….then emailed to say wanted refund and cancel…..then an email saying due to sickness it has been delayed. My response sickness is no excuse for incompetence and lack of communication….again asked to cancel
Voila order has been sent today it’s a miracle 😂
Anyway I have emailed to say I will not be accepting the order and have reported to PayPal …..guess what? An email saying due to sickness…….🤬🤬🤬🤬
AVOID!

"I ordered in Jan 10 and only received…"

I ordered in Jan 10 and only received email of order confirmation no tracking number no response to any emails just automated responses I’ve been scammed how are they getting away with this I’m in Australia surely they should be reported

"A bit slow to resolve issue."

Bought trousers for my daughter for Christmas- they were too big. Returned them on 30th December 2024 by Royal Mail registered/ signed for. Package arrived there and yet I am STILL waiting on a refund. I have emailed many times through their website and socials - nothing! My daughter ordered herself a size smaller and they never showed up. She received a refund.
UPDATE - I received an answer to my many emails explaining that members staff were poorly which has led to a backlog. I was also informed that I was getting a refund. It hasn’t arrived in my bank yet, but I’m confident it will.