"1 item out of three was incorrect"

1 item out of three was incorrect, when I tried to contact via online chat, they took my email and no-ones bothered to get back.

"Great item and great delivery "

Great item and great delivery
Thank you

"Very good quality remains carpet"

Very good quality remains carpet

"Great offcut at a good price."

Great offcut at a good price.

"Great company"

We have used Burts a few times now, they are easy to order through and delivery has always been quick. Above all the packaging of the vinyl was well thought out and the quality of the vinyl is excellent

"Excellent delivery time"

Excellent delivery time

"Prompt delivery, excellent value "

Prompt delivery, good information about delivery, excellent value

"Pleasure to order from Burts"

Reasonable prices and and kept me well informed regarding delivery. Ordered carpet and underlay and only xaroet turned up, but contacted Burts and within 2 hours had a phone call to put the problem right. Excellent customer service.

"Great carpet at a good price"

Great carpet at a good price

"If I could give no stars"

If I could give no stars, I would.

Failed to deliver on the indicated date, despite multiple attempts to contact for a confirmation when they were notified that workmen were hired to assist with the receipt. Countless hours wasted on hold with customer service. Gave them an opportunity to fix the situation with a second delivery. Again, no notice, no delivery, lost money hiring workmen. Was given direct number to depot manager with the assurance they would make this right - nobody answers that phone number either.

Despite the reply below, as of 10 December I have not received my product and am still awaiting a full refund.

Second update - I’ve now been informed that the courier dumped the carpet in my neighbour’s garden (without notice to me or any attempt to confirm I received it) over a week ago where it has been left out in the elements.