"Consistently let down with pick ups"

Consistently let down with pick ups, driver put a don not use sticker on the skip with no apparent reason and didn't let anyone know.

"Needs massive improvements "

. Been using DCW for years , since it merged with Suez , it lately has been a disaster. The waste for us , was not collected for over a month , and general waste has still not been collected . We pay a lot in commercial waste collection , and the email replies to complaints made , look like scam AI replies , as they have no apology for their actions. I am very disappointed , and still have not had the situation rectified . If you are going to get so big , that you need to out source the collections , then you really need a logistics and operations manager that can deal with it . I wouldn’t mind , if you weren’t charging so much for a service , that we aren’t getting .

"6 weeks of either changing pickup day or turning up a day or two later "

Dog shit on toast

"Really helpful"

Really helpful. Good advice given plus resource posters. Thank you

"Great service"

Great service

"Good Service and responsive"

It was an easy process to add an extra service to our account. Very straightforward and helpful assistance.

"Emailing and phoning for three weeks…"

Emailing and phoning for three weeks waiting for an answer as to WHY our bin hasn't been collected. Missed Three collections and no reason given. Axeminster Skaterpark EX135HW

"We requested a replacement general…"

We requested a replacement general waste bin for our business as the lock had broken and we were given a date this has been delivered as promised. Very impressed.

"Very good company"

Very good company. Always pleasure to deal with them.

"FULL BIN !I have had a few occasion's when my bin…"

I have had a few occasion's when my bin has not been emptied. We have a security gate on our industrial estate that is open 12 hour's a day,but for some reason our bin has to be emptied outside these hours so we our expected to supply a remote to the company we have supplied 3 remotes to date (at our expence ) the latest remote is not working apparently so my bin has not been emptied for 2 weeks again. I phone customer services ask a question and get told to email my question i did that 3 day's ago and still waiting for a reply to say i am unhappy with the service is a understatement for sure. I will be looking to move to another provider.