"SCAM"

SCAM! I had a dormant account from years ago that was their free subscription, and then I got a £17 charge! Emails on their website bounce back to the sender, and I requested a refund, but no confirmation of request or fulfilment.

"Switched me to a paid subscription without approval "

They charged me £25 for a subscription I didn't agree to. Went back through my emails to find one email in my spam folder notifying me that they're switching all free users to a paid account with 2 weeks notice, after years with the platform on various accounts. The email stated I'd be switched to their lowest tier account, but I actually got switched the highest tier, more expensive subscription. The only way to avoid it is to delete your account.
I can't comment on the quality of their paid service as I've not used it, but automatically switching all users to a paid plan after a decade of offering a free account is a huge red flag. I'm sure there are plenty of people who signed up and forgot they had accounts that are now going to have to be applying for refunds (but I'd imagine this move is banking on enough people not noticing to balance their books). Contacted their support and was directed to a refund form, which conveniently has terms to sign saying you won't leave a bad review until the process is complete. (a process that they say can take up to 31 days, conveniently enough time for your subscription to be charged again).
I understand the need to make money to offer the service they do, but this change was handled terribly at best, and at worst seems fairly predatory and a cynical money grab from unsuspecting users.

"AVOID THIS SITE "

I got a random email telling me I had upgraded my plan. I did not authorise this. I hadn't even used Music Gateway at all. I must have created an account in the past but never used it. I have never agreed to any sort of plan with them. Money has been taken out of my account and after looking into it I found out that this is a monthly payment. There is no guidance on how to cancel the payments or subscription. I have deleted my account in hopes that no further payments will be taken and have contacted their support team in hope of receiving a refund. I am a musician, working full time in order to sustain a music career. I do not have spare money to spend on a site that I do not use and have never used in the past. I find it ridiculous that they can just take the money with me agreeing to it first. Honestly, I would not even recommend creating an account for this site.

"AVOID…"

if you are musician or songwriter AVOID THIS COMPANY. Like many out there this company preys upon on the hopes and dreams of an aspiring musician or songwriter. It promises much and delivers nothing. Poor customer service, inexperienced A&R, terrible UX and backend that is full of bugs and problems. Avoid like the plague.

"Avoid this distributor at all costs "

Absolutely unacceptable behavior from this platform! I had two releases that took more than six weeks, and every time, they found new excuses to delay things further. One of their worst excuses? "Track cannot be played", even though they later admitted it was fine. Then, my third release was stuck with them for five weeks, only for them to reject it with this ridiculous message:

"Urgent changes needed – We can't release your track right now due to one or more issues that need fixing."

And their so-called "issue"?

"Subscription type no longer valid."

Are you kidding me? What kind of nonsense is that?!

If that wasn’t bad enough, the platform itself is a nightmare to use. Trying to gather my own music data was an unnecessary struggle because they throw up an annoying popup that forces you to select a plan before you can do anything. I had to bypass their nonsense just to access MY OWN information.

This service is an absolute joke—cheap, unprofessional, and completely unreliable. Stay far away unless you enjoy wasting your time and dealing with pointless roadblocks.
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My reply to your comment:

Thank you for your response. However, it seems like you're missing the point of my review entirely. My concerns are not about the cost of your services—it's about the unprofessional and unreliable behavior that I experienced during my time with Music Gateway.

The repeated delays, the contradictory excuses, and the arbitrary rejection of my third release due to a "subscription type no longer valid" issue are the real problems. It's not about the price, but rather about the lack of clear communication and accountability on your end.

Additionally, you gave me only a two-week notice to decide whether to pay for a subscription, and on top of that, you introduced an unclosable popup on your website that wouldn't allow me to gather essential personal track information unless I paid. The frustrating part was that I had no choice but to literally use F12 and bypass the overlays and pop-ups just to proceed. That’s not the type of service any artist should expect when managing their own work.

I understand that costs are involved in running a platform, but that doesn't justify the poor service I received. I was simply trying to use the platform to manage my music, and the numerous obstacles made the experience extremely frustrating.

I won’t be continuing with your services, and I would encourage you to reassess how you handle customer feedback and make your platform more user-friendly in the future. It’s not just about paying for a service; it’s about delivering the quality and reliability you promise.

"Incredible experience"

Incredible experience. Music Gateway has a team of knowledgeable experts who are collaborative, well-connected, and highly skilled in what they do.

"Got an email telling me the free plan…"

Got an email telling me the free plan is automatically moving to a paid plan in 14 days, clicked on the delete my account link in the email and have now spent an hour going round in circles trying to delete this rubbish app. Complete scammers and crooks

"It is a great platform with many opportunities."

It is a great platform with many opportunities including promotion apart from distribution and fast support. Above that, there is a beautiful discount of annual subscription- which includes- fast release and other opportunities. This is so great and you deserve a five- star. Keep it up.

"Music Gateway x MILL"

The options on the website are endless! From sync and playlist placements to mastering and much more. I got a code for the PRO membership and I personally messed up by not adding the code and paying full price. You know what happened? They refunded the difference back the same day🥺 I think I found my long term music business partners🫶🏼

"AVOID. Had to retain lawyer to clean up after them."

They do not have quality graphics tools or skills, despite this feature being a selling point for their overpriced campaign. In lieu of using the custom top quality audio clip I provided for social media ads, they dumbed it down to the hook which was overlayed onto a cliche stock animated GIF rather than sequencing the pro photos I sent. The 1st font they put on it was illegible, though they replaced as soon as I asked. My song credits were wrong, meaning royalties & splits were misdirected...big legal problems. The briefs on their site are not exclusive, and you're being cross-sold. If they mess up credits what would happen with sync?! They did not get the playlisting they boasted either. They also dodged all questions to correct their serious errors.