"methodical and security conscious"

My account application was straight forward; it was easy to understand and the process appears methodical and security conscious.

"Opening a one year bond with Vida…"

Opening a one year bond with Vida Savings was straightforward.A call to customer services was answered quickly and they were polite and helpful.l Will be making another investment next month.

"failed to inform customer in time for…"

failed to inform customer in time for due diligence request also to in good time confirmation of the received documents

"A very complete saving platform that…"

A very complete saving platform that has an most foolproof set-up system that anyone can understand and use.

"Just opened 1 year fixed"

Just opened 1 year fixed, easy to do best interest rate I googled for helping people get a mortgage to settle into new home. So good.

"All seems to be okay I've only just…"

All seems to be okay I've only just commenced business with Vida, I had a little problem with initial deposit but once sorted all went smoothly.

"Easy to open and fund"

Was easy and straight forward to open the account all online without having to jump through hoops that other financial providers insist on like for example they call it an online account but expect you post in bank statements to them to prove your identity, or you need a app on your phone to be able to use the account.
I made several deposits to fund my Vida savings fixed rate bond while the funding window was open (IRC 21 days) to top up the balance, and each time I received a text message from Vida Savings to confirm receipt of my recent deposit - which was reassuring to receive as a customer.

"Prompt acknowledgement "

Prompt acknowledgement that my deposits had been received and a competitive interest rate.

"Easy to use account"

Setting up the app and moving the money was very easy and not complicated.

"easy to set up a account and pay in to…"

easy to set up a account and pay in to good communication from the bank